Word for iPad won't activate

Anonymous

I downloaded Word, Powerpoint and Excel for iPad yesterday and purchased a 365 Home Certificate. I tried to activate Word and am always given the message "Cannot Activate. This account doesn't have a paid Office 365 subscription." Then I tried activating Powerpoint and Excel -- knowing if you activate one, they're all activated -- and those won't activate either.

I have the receipt and Order ID from Apple and their phone support has been great, including today, Saturday. But ultimately, they can't help, because it's up to the developer (Microsoft). Everything is fine on the Apple side.

I have done everything possible, from rebooting, to reinstalling, to resetting my network connections, without success. So I tried to call Microsoft Support (through a link Apple kindly supplied) only to find they don't work on weekends.

I've searched the internet for solutions, but the program is so new that I appear to be the only one so far with a problem -- or maybe no one's buying a 365 Home subscription for the first time.

Any thoughts that don't include all the things I've already done would be appreciated.

Thank you,

Don

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Answer accepted by question author

Anonymous

Go to settings and look for the app there.. Do u see it?... If so try doing a Word reset" and then reload or open from AppStore page.. Report back..

This worked for me on my iPad. These are the full steps I used:

Open up Settings
Scroll all the way to the bottom in the left hand pane, select Word
In the right hand pane, select Reset Word
Turn on Delete Login Credentials
IF you already have Word running on your iPad, as I did: Double-press the iPad's home button to bring up all currently running programs, swipe back and forth until you see Word, flick the Word screen up to stop the program
Press the iPad's home button to get back to the home screen
Select Word
Swipe all the way through the introductory screens until it says "Sign in now" - select Sign in
Enter your e-mail address, selected "Next"
Sign in to your Microsoft account with your e-mail and password, select "Sign in"
Select "Buy Office 365"
At the bottom, select the "Restore previous purchase" link
Enter your iTunes password

Yeesh.

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211 additional answers

Anonymous

2014-03-31T03:46:00+00:00

Yup, in the last year, we bought both the PC version of Office, and the Mac version. It's absolute garbage that they force you to buy into their 365 service just to use Word on your iPad.

I got news for Microsoft... Word isn't the only program on the block anymore. Pages... free, Google docs...free, plus a myriad of others.

Seems like Microsoft is moving backwards in customer service. Just further solidifying my choice to move over to Apple.
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Anonymous

2014-03-31T02:49:00+00:00

So Don, you'll get a refund within 7 business days from Apple HK.

They told me 10 days.

You have pull or something?

I'm still wondering if all this is just an apple Hong Kong issue (other than Rama).

Didn't do anything, don't know anyone ... just filled out the "Report a problem" page when it appeared. :-)

Cheers,

Don
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Anonymous

2014-03-31T02:48:10+00:00

Rama,

It seems like you have used two different apple accounts? You should say "I already have a subscription" with the same apple id you used to originally buy.

-Sumesh
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Anonymous

2014-03-31T02:35:20+00:00

So Don, you'll get a refund within 7 business days from Apple HK.

They told me 10 days.

You have pull or something?

I'm still wondering if all this is just an apple Hong Kong issue (other than Rama).
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