Word for iPad won't activate

Anonymous

I downloaded Word, Powerpoint and Excel for iPad yesterday and purchased a 365 Home Certificate. I tried to activate Word and am always given the message "Cannot Activate. This account doesn't have a paid Office 365 subscription." Then I tried activating Powerpoint and Excel -- knowing if you activate one, they're all activated -- and those won't activate either.

I have the receipt and Order ID from Apple and their phone support has been great, including today, Saturday. But ultimately, they can't help, because it's up to the developer (Microsoft). Everything is fine on the Apple side.

I have done everything possible, from rebooting, to reinstalling, to resetting my network connections, without success. So I tried to call Microsoft Support (through a link Apple kindly supplied) only to find they don't work on weekends.

I've searched the internet for solutions, but the program is so new that I appear to be the only one so far with a problem -- or maybe no one's buying a 365 Home subscription for the first time.

Any thoughts that don't include all the things I've already done would be appreciated.

Thank you,

Don

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Anonymous

Go to settings and look for the app there.. Do u see it?... If so try doing a Word reset" and then reload or open from AppStore page.. Report back..

This worked for me on my iPad. These are the full steps I used:

Open up Settings
Scroll all the way to the bottom in the left hand pane, select Word
In the right hand pane, select Reset Word
Turn on Delete Login Credentials
IF you already have Word running on your iPad, as I did: Double-press the iPad's home button to bring up all currently running programs, swipe back and forth until you see Word, flick the Word screen up to stop the program
Press the iPad's home button to get back to the home screen
Select Word
Swipe all the way through the introductory screens until it says "Sign in now" - select Sign in
Enter your e-mail address, selected "Next"
Sign in to your Microsoft account with your e-mail and password, select "Sign in"
Select "Buy Office 365"
At the bottom, select the "Restore previous purchase" link
Enter your iTunes password

Yeesh.

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211 additional answers

Anonymous

2014-04-03T03:09:53+00:00

Can you tell me a time frame when you last tried to activate?

Also are you fine with me contacting you directly?

-Sumesh
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Anonymous

2014-04-03T03:04:18+00:00

I have the enterprise account which has a monthly fee. That is the account I use for email, One Drive and using Office web apps from my laptop and Chromebooks. That account is ******@rjmstrategies.com. I have a personal FREE account which I never use. The account I have using to try to activate the iPad apps is the enterprise account.
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Anonymous

2014-04-03T01:46:44+00:00

The puid you have given me is an Office365 account (Enterprise) and the offer type you are currently subscribed to is a Home Premium (Customer).

Can you tell me rough timeline when you tried to activate using the above puid account?

Also I think you might have a microsoft account with which you associated your Home Premium offer (the monthly offer), that is the account you need to use to activate.

Thanks,

Sumesh
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Anonymous

2014-04-02T22:26:07+00:00

10033FFF844EFDC8

That is my unique identifier. Thanks for your help.
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