Word for iPad won't activate

Anonymous

I downloaded Word, Powerpoint and Excel for iPad yesterday and purchased a 365 Home Certificate. I tried to activate Word and am always given the message "Cannot Activate. This account doesn't have a paid Office 365 subscription." Then I tried activating Powerpoint and Excel -- knowing if you activate one, they're all activated -- and those won't activate either.

I have the receipt and Order ID from Apple and their phone support has been great, including today, Saturday. But ultimately, they can't help, because it's up to the developer (Microsoft). Everything is fine on the Apple side.

I have done everything possible, from rebooting, to reinstalling, to resetting my network connections, without success. So I tried to call Microsoft Support (through a link Apple kindly supplied) only to find they don't work on weekends.

I've searched the internet for solutions, but the program is so new that I appear to be the only one so far with a problem -- or maybe no one's buying a 365 Home subscription for the first time.

Any thoughts that don't include all the things I've already done would be appreciated.

Thank you,

Don

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Anonymous

Go to settings and look for the app there.. Do u see it?... If so try doing a Word reset" and then reload or open from AppStore page.. Report back..

This worked for me on my iPad. These are the full steps I used:

Open up Settings
Scroll all the way to the bottom in the left hand pane, select Word
In the right hand pane, select Reset Word
Turn on Delete Login Credentials
IF you already have Word running on your iPad, as I did: Double-press the iPad's home button to bring up all currently running programs, swipe back and forth until you see Word, flick the Word screen up to stop the program
Press the iPad's home button to get back to the home screen
Select Word
Swipe all the way through the introductory screens until it says "Sign in now" - select Sign in
Enter your e-mail address, selected "Next"
Sign in to your Microsoft account with your e-mail and password, select "Sign in"
Select "Buy Office 365"
At the bottom, select the "Restore previous purchase" link
Enter your iTunes password

Yeesh.

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211 additional answers

Anonymous

2016-02-17T04:36:09+00:00
1. Don't sign in with normal prompts, and just keep going past all the prompts to sign in and then click View when you see that option.
2. Tap account in upper left corner of screen and sign in with normal MS identification log-in.
3. Once signed in with your Microsoft account, go to Account again in the upper left corner of the app.
4. Tap Add a Service and follow the MS log-in prompts to add One Drive again, regardless if you're currently signed into One Drive or not.
5. This allowed me to activate.
Microsoft needs to fix this bug as it kept me in an endless loop for hours trying the same thing over and over again. Clearly others in a 21 page forum have the same issue to one level or another.
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Anonymous

2015-10-21T02:35:32+00:00
Go to settings and look for the app there.. Do u see it?... If so try doing a Word reset" and then reload or open from AppStore page.. Report back..

This worked for me on my iPad. These are the full steps I used:

Open up Settings

Scroll all the way to the bottom in the left hand pane, select Word

In the right hand pane, select Reset Word

Turn on Delete Login Credentials

IF you already have Word running on your iPad, as I did: Double-press the iPad's home button to bring up all currently running programs, swipe back and forth until you see Word, flick the Word screen up to stop the program

Press the iPad's home button to get back to the home screen

Select Word

Swipe all the way through the introductory screens until it says "Sign in now" - select Sign in

Enter your e-mail address, selected "Next"

Sign in to your Microsoft account with your e-mail and password, select "Sign in"

Select "Buy Office 365"

At the bottom, select the "Restore previous purchase" link

Enter your iTunes password

Yeesh.
This worked for me, thanks!!!
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Anonymous

2014-03-30T05:24:47+00:00

Right!!! Finally sorted at 4am Hong Kong time this morning by Jun and the team. They are quite incredible but there is no direct way to reach them.

At the moment, it's just a workaround.

First, go to apple report problems (can link from your email from apple confirming the purchase)..

Need to to go to the offices 365 site (or amazon - I actually used that as it's easier) and buy a subscription. Link to the Microsoft account you will use to sign into Word on the iPad. If you use amazon and want the product key downloaded rather than sent (I.e. Use immediately) then it will cost USD 99 for a years subscription)...

You will then hit activate after signing in and it will work. You know it works as the activate button disappears and all is hunky dory.

Not ideal but that's all they are able to do right now.

Tony.

I'm not understanding this, I'm afraid. "First, go to apple report problems" ... and do what?

Next, "need to go to the Office 365 site or Amazon" -- I've already purchased a subscription in the app. And as far as I know, there's no product key for the iPad version, just an online activation (although I could be wrong).

If you could offer a few more details, it would be appreciated.

Thanks,

Don
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Anonymous

2014-03-29T16:51:45+00:00

It's easy to cancel through iTunes. I guess that will be the best option.
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