Word 2013 is crashing when attempting to open OneDrive files

Anonymous
2014-04-29T14:27:57+00:00

Lately, I've been attempting to open Word documents from my OneDrive account and as it attempts to open the document, Word (2013) itself crashes.

If I download the file from OneDrive and attempt to open it locally, things work just fine.

The machine I'm having issues with is my work computer which is running Windows 7 Pro x64 all the latest updates.

I have been bouncing back and forth between my home computer with this document, which is a Windows 8.1 x64 Update 1. Also running Office 2013. I have not attempted to open the document again from my home computer since this has started happening, however I will attempt this evening to see if I am also getting the problem there.

Microsoft 365 and Office | Word | For home | Windows

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  1. Anonymous
    2017-06-09T22:18:31+00:00

    I think I get the solution. When the issue started, I reviewed the OneDrive configuration and I see marked the first two options, "Use Office to sync Office files" and "use office 2016 to sync Office files that is want to open" or somethings like that. My OneDrive app are in spanish. When I unmark the Office option (I let the Office 2016 option marked) Word works like a charm!

    Even, if you unmark the two options, Word works flawless. Please, try it and let me know if that's works to you.

    Best regards,

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  2. Anonymous
    2014-05-14T12:34:54+00:00

    No residual SkyDrive on my 8.1 system either. Still the same problem (thus rendering OneDrive useless for me).

    Actually, I wonder why I had it.

    I did not install it and my pc is brand new. I bought it in December 2013. The SkyDrive app was already there. No need of another skyDrive program.

    Anyway I can confirm that everything is working fine now on my pc. Word does not crashes any more.

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  3. Anonymous
    2014-05-14T01:27:08+00:00

    The same thing is happening to me. When can we get this fixed because i have a bunch of papers due and i really need onedrive to work because one is a group paper

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  4. Anonymous
    2014-05-13T17:48:57+00:00

    No residual SkyDrive on my 8.1 system either. Still the same problem (thus rendering OneDrive useless for me).

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