Excel is not working Error "We're sorry, but Excel has run into an error that is preventing it from working correctly".

Anonymous

I have installed O365 all apps are working fine except Excel it is giving Error "We're sorry, but Excel has run into an error that is preventing it from working correctly". Excel will need to be closed as a result.it is giving repair option however tired both repair option online and offline issue is still unresolved.

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Anonymous

As per the description you are facing issue while trying to access the Excel program. Let me assist you with the issue.

Does the error pop up as soon as you click on the Excel program to open or once the Excel is opened?

Try the steps below and check if it helps:

Step 1:

Try to open Excel in safe mode and check if it opens:

· Hold Windows key + R.

· Copy and paste, or type the following command in the Open box, and then press Enter:

Excel /safe

Note: There is space between Excel and**/**

If the issue does not occur in Excel safe, then try to disable add-ins associated with Excel 2013 and check the result.

· Click on File menu, Options and then Add-ins.

· Click on Go button besides Manage: Com-in Add.

· Check if there are add-ins listed, clear the checkbox to disable them.

Step 2:

If the above step fails, try the step below:

Right click on Excel (.exe) > Properties > Compatibility > uncheck all the boxes, click Ok and check if it helps.

To access Excel (.exe), open the following location:

C:\Program Files\Microsoft Office\Office15\Excel.exe

C:\Program Files\Microsoft Office 15\Root\Office15\Excel.exe

Try to open Excel and check if it opens.

I hope the above steps helps. If you need further assistance on this particular issue or any other Office related issues let us know and we will be glad to assist you.

Thank you.

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55 additional answers

Anonymous

2014-01-27T23:18:41+00:00
Deepa
1. Excel 13 / Office 13
2. Windows 8.0 on a sony vaio
3. yes I get the same error message
4. yes
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Anonymous

2014-01-25T18:41:46+00:00

hi I cant open excel in safe mode. tried finding excel.exe and following step 2 but am having problems...can only find

EXCEL.EXE.BAK

EXCEL.EXE.MANIFEST
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Anonymous

2014-01-10T21:01:40+00:00

Many thanks for your help. As I was setting the PC up from new I actually deleted myself as a user on the PC and then added myself again and this resolved the issue for me. Many thanks again for your prompt response.
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Anonymous

2013-08-19T15:52:28+00:00

I have the Issue but this is with Access 2013 and Word tried both the steps but it didn't worked any other steps

the error message is

Access is not working Error "We're sorry, but Access has run into an error that is preventing it from working correctly". Access will need to be closed as a result

Would you like us to repair now ?

I tried repairing but the issue still persists

Thanks

Hi,

As per the description you are facing issue while trying to access the Office applications (Excel and Access). Let me help you with the issue.

What is the issue that you are facing with Word 2013?

Provide the complete error message so that we can assist you better.

I would suggest you to post your query regarding Access 2013 in the forum below for better suggestions:

http://answers.microsoft.com/en-us/office/forum/office\_2013\_release-access

Thank you.
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