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I am getting the error, “Something went wrong. Sorry, we ran into a problem. Go online for additional help. Error code 30174-4” when trying to install Office. What should I do?
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I have two Notebooks. The installations worked just fine on the one (McAfee preinstallet) but on the other where I can not install - AVG Free. There might be something there.
The automatic update foor Office 2013 deployed by Microsoft yesterday completely destroyed the functionality of Office 2013 everywhere. It also destroyed the functionality of the office uninstaller/repair utility.
The only known solution available at this point is a complete uninstall and reinstall of Office products. Since the normal uninstaller does not work, you have to download a standalone "Office killer" utility from Microsoft:
http://support.microsoft.com/kb/2739501
Use that utility to completely remove Office 2013 from your computer and then reinstall it the usual way. This will make it work. Of course, it is strongly recommended to immediately disable the automatic updates for Office products (see File -> Account menu, right-hand side).
I did the standalone uninstaller because I was getting the error code 30080-4 or something like that. I completely uninstalled. I tried to reinstall it and got to 97% before I got the new error message of 30174-4. What do I need to do now? This is ridiculous!
I did the uninstall and reinstall and now it appears to work. Next, I will "disable the automatic updates for Office products" as you suggested. Thanks! I am really disappointed in Microsoft.
I'm having this same problem. One day Office works and the next I get this problem. Microsoft you continue to surprise me with how low you have stooped. Sort this out. Unfortunately I have to use Office 2013 for work, otherwise I'd be on my beloved Mac. Fix this NOW!!!!
When I try to open Word 2013 on Windows 8.1, I receive the error message "Something went wrong. We couldn't start your program. Please try starting it again. If it won't start, try repairing Office from 'Programs and Features' in the Control Panel." There is no error message number. Going through "Programs and Features," folder, I find a program listing in the "Uninstall" section for "Microsoft Office 365 Home Premium" installed on 3/19/14, version 15.0.4569.1508, but no file size.
I also cannot print a scanned image (HPScanJet G3110) from the "Devices" option. These are both new problems that have appeared in the last 24 hours.