Error message “Something went wrong. Sorry, we ran into a problem. Go online for additional help. Error code 30174-4”

Anonymous
2014-03-18T04:02:30+00:00

I am getting the error, “Something went wrong. Sorry, we ran into a problem. Go online for additional help. Error code 30174-4” when trying to install Office. What should I do?

Microsoft 365 and Office | Install, redeem, activate | For home | Windows

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  1. Anonymous
    2014-08-04T20:39:14+00:00

    If you have a Watchguard (Or Sonicwall) Firewall, that is the cause of this issue:

    Watchguard XTM:

    Policy Manager>Setup>Actions>Proxies>HTTP-Client.1 (Or whatever your main one is named)>Edit>HTTP Request>Check "Allow range requests through unmodified"

    Adding a *.Microsoft.com/* exception was not sufficient for me, still had the same problem...

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  2. Anonymous
    2015-10-08T13:32:40+00:00

    Hi All,

    My solution for Error 30174-4, when you start installation behind proxy server.

    Start console CMD with option "Run As Administrator"

    in the console run the command shown below:

    netsh

    then

    winhttp set proxy for.example.proxy:8080 (your proxy server and port)

    after a successful execution of the command

    exit

    And now you should "Run as Administrator" Installation file, for example: Office2013internetinstallation.exe

    Everything should install without any problems.

    Mundzios

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