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I am getting the error, “Something went wrong. Sorry, we ran into a problem. Go online for additional help. Error code 30174-4” when trying to install Office. What should I do?
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I am having same problem I tried disabling virus protection still can't download.
No not working... this is the 2nd time IN A ROW that when I try to use my Win 8.1 laptop that Office 365 fails!
Firewall & antivirus disabled, still got the same error message
This problem came after 15.0.4569.1508 update on 18.03.2014 and I couldn't resolve it with the recommendations you made so far. I desperately need Office since I am a finance guy. Microsoft need to resolve this issue immediately!!!!!
I am using win 8.1 and Office 2013 pro.
Only Microsoft antivirus and firewall. No other software.
The automatic update foor Office 2013 deployed by Microsoft yesterday completely destroyed the functionality of Office 2013 everywhere. It also destroyed the functionality of the office uninstaller/repair utility.
The only known solution available at this point is a complete uninstall and reinstall of Office products. Since the normal uninstaller does not work, you have to download a standalone "Office killer" utility from Microsoft:
http://support.microsoft.com/kb/2739501
Use that utility to completely remove Office 2013 from your computer and then reinstall it the usual way. This will make it work. Of course, it is strongly recommended to immediately disable the automatic updates for Office products (see File -> Account menu, right-hand side).