Error message “Something went wrong. Sorry, we ran into a problem. Go online for additional help. Error code 30174-4”

Anonymous
2014-03-18T04:02:30+00:00

I am getting the error, “Something went wrong. Sorry, we ran into a problem. Go online for additional help. Error code 30174-4” when trying to install Office. What should I do?

Microsoft 365 and Office | Install, redeem, activate | For home | Windows

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  1. Anonymous
    2014-03-30T11:28:12+00:00

    Actually, uninstall does not work either.  I have spent over 8 hours with 5 different Dell techs in either chat rooms or on telephone where they have taken over my pc.  They cannot seem to fix the problem by uninstalling either.  My outlook 2013 freezes at loading profiles and the only way it works is to work in safe mode.  Word, excel all work ok.  It eventually opens after several hours, but then individual emails will not open unless you control/alt/delete. 

    Dell actually completely wiped out the original Office 2013 registry keys.  The issue is Office 2013.  I am thinking that I should revert to 2010 to see if that helps better.  Dell has basically said there is nothing they can do and I should deal with Microsoft.  Microsoft says since it was a preinstalled product, I need to deal with Dell.  No one takes responsibility.

    And the office killer above was used and we reinstalled office 2013 and my outlook still does not work

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  2. Anonymous
    2014-03-29T11:58:06+00:00

    error preventing apps Words and publisher from open please help

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  4. Anonymous
    2014-03-28T16:32:13+00:00

    The automatic update foor Office 2013 deployed by Microsoft yesterday completely destroyed the functionality of Office 2013 everywhere. It also destroyed the functionality of the office uninstaller/repair utility.

    The only known solution available at this point is a complete uninstall and reinstall of Office products. Since the normal uninstaller does not work, you have to download a standalone "Office killer" utility from Microsoft:

    http://support.microsoft.com/kb/2739501

    Use that utility to completely remove Office 2013 from your computer and then reinstall it the usual way. This will make it work. Of course, it is strongly recommended to immediately disable the automatic updates for Office products (see File -> Account menu, right-hand side).

    The above download does not remove Office, it adds AnyProtect and requires one to buy a service I do not want or need.

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  5. Anonymous
    2014-03-27T15:16:20+00:00

    I am getting the error, “Something went wrong. Sorry, we ran into a problem. Go online for additional help. Error code 30174-4” when trying to install Office. What should I do?

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