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I am getting the error, “Something went wrong. Sorry, we ran into a problem. Go online for additional help. Error code 30174-4” when trying to install Office. What should I do?
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I am still getting the same problem even after running the checks required. Do you figure out how to install this?
No, that's useless. Repair doesn't work either.
The item for Office in "Programs and Features" generates the same "Something went wrong..." error messages as the Office itself. All options - "Quick repair", "Online repair" and "Uninstall" - generate such messages. Here's a more detailed description
The only option available at this time is the complete uninstall and reinstall of Office applications. Since it is impossible to use "Programs and Features" entry to unininstall Office, you have to download a standalone Office uninstaller utility from Microsoft at this link
http://support.microsoft.com/kb/2739501
This utility will remove Offcie from your computer. Tne you can reinstall it from scratch the usual way.
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My excel was working just fine until I did the 8.1 update. Microsoft needs to correct this problem. I cannot access information vital to me.
The automatic update foor Office 2013 deployed by Microsoft yesterday completely destroyed the functionality of Office 2013 everywhere. It also destroyed the functionality of the office uninstaller/repair utility.
The only known solution available at this point is a complete uninstall and reinstall of Office products. Since the normal uninstaller does not work, you have to download a standalone "Office killer" utility from Microsoft:
http://support.microsoft.com/kb/2739501
Use that utility to completely remove Office 2013 from your computer and then reinstall it the usual way. This will make it work. Of course, it is strongly recommended to immediately disable the automatic updates for Office products (see File -> Account menu, right-hand side).