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I am getting the error, “Something went wrong. Sorry, we ran into a problem. Go online for additional help. Error code 30174-4” when trying to install Office. What should I do?
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I logged on office .com7setup and entered the 25 character product key
response we will uninstall your program from your computer.
response something went wrong, sorry we ran into a problem.
go on line for additional help, error code 300884
In my case, this did not solve the issue. Even got worse: the attempt to remove Microsoft Office 2013 from the computer with kb2739501 actually failed cleaning everything, leaving the software in a undefined state. As a result, I can neither re-install it (a message says my installation source does not have appropriate authorization), nor remove it !!!
I got mad with Office 2013 since I bought it last year I could not produce more than a dozen of documents ! That's a shame !
Error code 30174-4
I'm having all these same issues. I've managed to uninstall all MS office 2013 and when I tried to reinstall it hung on step 1 for 10 hours (left it on while I went to work). I've tried EVERY fix suggested but the one suggested here so will give that a go.
Dell sent me a new hard drive as I was still under warranty. They believe something in the update corrupted the registry. All is good now, but I no longer update automatically any Microsoft products. Microsoft was so difficult to deal with. I called them as it was an issue with a Microsoft product and they said it wasn't their concern as the Microsoft product was pre-installed by Dell. Dell was phenomenal to deal with. They tried everything they could to correct it, but just opted to get rid of the problem.