retrieve product key for office 365

I purchased a one-year subscription to Office 365 Home and added one other user in my home.  Now, almost one year later, that user is being asked for a 25 character product key in order to use Word. We never got such a product key, or if we did, I have no idea where to find it.

Hi,

You can refer to this link on how you can find your product key.

Let us know how it goes.

I have my Product key but the day that I was installing the product the lights went off and the installation could not finish. Now my Product key is not working.

Sorry, that is not the sort of problem we can help with. No one on this forum has access to the MS online system.

Unfortunately that means you have to contact MS Support.  This is not a "simple" or "standard" problem that is likely to appear on the standard trouble shooting check list that front line support works from. Give them a chance, but just keep asking to be transferred to a supervisor.  At the start of the conversation, ask for a trouble ticket number. In theory they are supposed to record information from your session so that in practice when they "accidentally" hang up on you forcing you to call back you can provide the trouble ticket number to get a head start and hopefully avoid some of the stupid repetitive  check list questions (too bad it doesn't always work that way ... ). Personally, for this sort of "non-standard" issue I prefer to use the online chat version of support. That way you can save the date/time stamped transcript so when someone asks a repeat question you can just copy and paste your reply ... <grin>.

Online chat support:**http://answerdesk.microsoftstore.com/AnswerTech**

I recently used online chat support myself. I found it had several advantages over phone support, even though you still contact the same outsourced, support personnel:

• No ESL accent issues
• Provides you with an instant time stamped transcript
• When you get transferred to the “right” person, they can review the history
• If they don’t read the history, you can copy / paste the past conversation to them, saving you having to repeat yourself
• They are more likely to go off line to ask other people for help (good for you)
• You don’t have to listen to “elevator muzak” when they are off line
• You have 2 hands free to surf the web when they are not talking to you.

For some reason, I found that waiting for online chat responses intrinsically LESS  frustrating than listening to elevator muzak.

Make sure to copy the text from the chat window and save it before closing the chat window. It is handy to have a timestamped copy of the conversation, if only to publish it on the internet ... <evil grin>

An Example of another Good Reason for preferring online Chat - “Amazon’s customer service backdoor”

https://medium.com/@espringe/amazon-s-customer-service-backdoor-be375b3428c4#.lqxcfockn

A tale of woe. This guy’s information was social engineered from the Amazon help desk, 3 TIMES. Lucky for him, the first 2 times it was on online chat so he got transcripts of those chats.

Amazon lost a $600 / month AWS user, and frequent shopper.

Microsoft Online Electronic Software Download (ESD) Support

http://support.microsoft.com/gp/esdentryoffice

Sorry to be part of the finger pointing merry-go-round. But there are no official published fixes from MS for your problem. We can provide generic answers. You have to pester MS for help or ask for your money back.

Many Microsoft products and product upgrades can be purchased via a retail store or online, then downloaded to your computer as an Electronic Software Download. In addition to buying your Microsoft product directly from Microsoft, you may have purchased it from another company. Please select the appropriate issue below to get assistance:

I need assistance with downloading electronic software that I purchased from an Online Retailer.

I am unable to find my product key (25 character alpha numeric product key) or my product key did not work.

I need assistance installing a downloaded product or I’ve already successfully installed the product and need technical support.

I need assistance with my PIN (27 character alpha numeric PIN) .

None of the issues above describe my issue or question.

Shortcut to “ALL” Support options, learn more and lifecycle information for Office 2007/2010.

http://support.microsoft.com/gp/gp\_off\_main

Virtual Agent for Microsoft Office 365 - Billing Support phone number

Online chat support: http://answerdesk.microsoftstore.com/AnswerTech

Good luck, you'll need probably need it ...