retrieve product key for office 365

Anonymous
2013-08-30T15:14:08+00:00

how can I retrieve a product key for Office 365 that was lost

***Post moved by the moderator to the appropriate forum category.***

Microsoft 365 and Office | Install, redeem, activate | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments
Answer accepted by question author
Anonymous
2013-08-31T10:40:57+00:00

Hi Helen,

I would need more details to assist you:

How was Office 365 purchased and from where?

Which Office 365 product did you purchase?

Did you register for Office 365 suite using the product key for the first time?

Are you installing Office 365 for the first time?

If not, a Product Key is only needed to set up your Microsoft account for the first time. Once you’ve set up a Microsoft account, you can install or reinstall Office at any time by visiting office.com/myaccount and signing in with your Microsoft account.

Let us know the details and hope the information is helpful.

Was this answer helpful?

200+ people found this answer helpful.
0 comments No comments

170 additional answers

Sort by: Oldest
  1. Anonymous
    2015-10-24T22:59:54+00:00

    It was never associated with a Microsoft account. It was a gift to me.

    Was this answer helpful?

    0 comments No comments
  2. Anonymous
    2015-12-08T17:19:25+00:00

    I purchased Office 365 Personal for 12 months from Microsoft Store on December 6th, 2015.

    I would like to obtain the Product Key in case I have a problem.

    The reason, I had Office Home and Business 2013 and lost the program. Fortunately, I had the Product Key as Microsoft told me that they would not re-install Office Home and Business 2013 without the key. So I would very much like the Product Key for Office 365 Personal.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments No comments
  3. Anonymous
    2015-12-08T17:21:33+00:00

    I am waiting for a reply that you will supply me with my product key no.

    Was this answer helpful?

    0 comments No comments
  4. Anonymous
    2015-12-09T00:20:29+00:00

    Office 365 uses a different licensing model than Office 2013 Home and Business did.

    365 is licensed to your email address.

    IN THEORY

    you no longer need the product key. Office 2013 was licensed to the machine(s), not the person.

    In practice, I have seen several people complain on the forum that their 365 subscriptions have been magically expired months early.  The problem is, I suspect that even if they had the product key it would not work a second time. I suspect, that the activation system would tell them that it had already been "used up".

    But, here is how to find it for both 2016 and 365:

    Find your Office product key after installation - 2016/2013

    https://support.office.com/en-in/article/Find-your-Office-product-key-after-installation-026bc81b-6b2f-4052-b433-f41e6cc31c5a

    instructions for both local install and 365.

    Was this answer helpful?

    0 comments No comments