My saved documents are no longer the W icons but orange icons that I can't open. Please help.

Anonymous
2013-09-11T14:30:26+00:00

My saved word documents no longer have the W icon but rather an orange icon that I can't open.  Spent 10 mins phoning Microsoft at great expense.  No answer Any help?

Microsoft 365 and Office | Word | For home | Windows

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Anonymous
2013-09-12T10:58:51+00:00

Please try to uninstall Microsoft office 2010 from program list in Programs and features. It will appear there with most recent date of installation. After uninstall of that application, Microsoft office 2010 Starter should work as before the update.

*This will not uninstall your office starter

Detailed steps:

  1. Click Start, then click Uninstall program if you cannot see it click “Programs and features”
  2. Click Control Panel
  3. Click “Uninstall program” if you do not see it click “Programs and features”
  4. On the program list locate “Microsoft office 2010” not “Microsoft office 2010 Starter”
  5. Right click Microsoft office 2010 and click on uninstall option
  6. When uninstall finishes restart windows

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  1. Anonymous
    2013-11-18T00:09:18+00:00

    Which referenced article are to referring to?  And should I follow the procedures now or when the free trial expires??  Thanks so much for responding.

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  2. Suzanne S Barnhill 279.1K Reputation points MVP Volunteer Moderator
    2013-11-17T23:55:36+00:00

    Use the procedure specified in the referenced article.

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  3. Anonymous
    2013-11-17T23:35:36+00:00

    I just encountered the "orange" files today.   Before finding this resource, I accepted the Office free trial offer to open my files.  Am I going to have issues when the trial offer expires?  What am I going to need to do.  Thank you for any answers and help.

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  4. Suzanne S Barnhill 279.1K Reputation points MVP Volunteer Moderator
    2013-11-03T19:30:50+00:00

    See this post.

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