My saved documents are no longer the W icons but orange icons that I can't open. Please help.

Anonymous
2013-09-11T14:30:26+00:00

My saved word documents no longer have the W icon but rather an orange icon that I can't open.  Spent 10 mins phoning Microsoft at great expense.  No answer Any help?

Microsoft 365 and Office | Word | For home | Windows

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Anonymous
2013-09-12T10:58:51+00:00

Please try to uninstall Microsoft office 2010 from program list in Programs and features. It will appear there with most recent date of installation. After uninstall of that application, Microsoft office 2010 Starter should work as before the update.

*This will not uninstall your office starter

Detailed steps:

  1. Click Start, then click Uninstall program if you cannot see it click “Programs and features”
  2. Click Control Panel
  3. Click “Uninstall program” if you do not see it click “Programs and features”
  4. On the program list locate “Microsoft office 2010” not “Microsoft office 2010 Starter”
  5. Right click Microsoft office 2010 and click on uninstall option
  6. When uninstall finishes restart windows

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  1. Anonymous
    2013-09-15T21:38:54+00:00

    I don't know what combinations of what worked, because I've tried so many different things, but all is back to normal!!  Thank you all so much!

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  2. Charles Kenyon 170.8K Reputation points Volunteer Moderator
    2013-09-15T21:01:40+00:00

    Reregister Word 2002.

    Find your copy of winword.exe.

    If you have a run command on your Start menu, you will want to put the reregister command in there.

    Copy the entire path for it. Put the command and path in quotation marks and follow it with a space and /r

    i.e.

    "c:\Program Files\Microsoft Office\Office10\winword.exe" /r

    In any case, you should not be simply opening Word documents directly from emails. You should save the attachment to your documents or another folder and then open them from there.

    If nothing else, start Word and use File > Open to open them.

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  3. Anonymous
    2013-09-15T20:29:00+00:00

    Yes, the problem was caused by a Windows Update breaking the Windows File Associations pointing the file types to the programs.

    Exactly how did you "delete" those trials. I suggest you use the "Fix It" in both of the following tips to do further cleanup of those trials

    KB 290301 Uninstall Office 2010

    http://support.microsoft.com/kb/290301  2010 If you have 64-bit windows, download the tools to your HD before running them(make copy of your NORMAL.DOTM, EXCEL.XLSM, and for 2010 QAT: Excel.officeui and Word.officeui if you have done any customization). 

    NOTE: 2 people have said that the Fix It in method 2 would not run in Windows 8.


    Method 2 in this tip does a more thorough job that the "normal" uninstall via Programs and Features (aka Method 1 in the tip). The Normal uninstall is designed with the assumption that you will be re-installing Office. It does NOT delete everything. It leaves configuration files like NORMAL.DOTM and other templates etc. and it also leaves configuration Registry entries.

    ·      Method 1: Uninstall from Control Panel

    ·      Method 2: Uninstall using Fix it 9737366

    ·      Method 3: Uninstall with the Program Install and Uninstall troubleshooter

    ·      Method 4: Remove manually


    If uninstall of Click to Run Office does not work:

    ·    Start run window: <Win R>

    ·    Start Services dialog: services.msc

    ·    Locate ‘Client Virtualization”

    ·    Right click, select Properties.

    ·    Set Startup type to disabled and Stop the service.

    ·    Repeat FIX IT from KB 290301


    KB 928218 Uninstall Office 2007

    http://support.microsoft.com/kb/928218/  2007If you have 64-bit windows, download the tools to your HD before running them(make copy of your NORMAL.DOTM EXCEL.XLSM and for 2007 QAT: Excel.QAT and Word.QAT files if you have done any customization)

    ·      Method 1: Uninstall from Control Panel

    ·      Method 2: Uninstall using Fix it 50154

    ·      Method 3: Uninstall with the Program Install and Uninstall troubleshooter

    ·      Method 4: Remove manually


    Method 2 in this tip does a more thorough job that the "normal" uninstall via Programs and Features (aka Method 1 in the tip). The Normal, “method 1”, uninstall is designed with the assumption that you will be re-installing Office. It does NOT delete everything. It leaves configuration files like NORMAL.DOTM and other templates etc. and it also leaves configuration Registry entries.

    *****************************

    You can have only Word 2002 installed from your Office (or Works) package. The installation will be shown in the the Control Panel > Programs and Features dialog. If you can find Office 2002 there, try doing an Office Repair to fix the file associations.  That should fix the popup when you hover over files.

    Repair or Uninstall Office 2013 / 2010 / 2007

    **http://office.microsoft.com/en-us/excel-help/repair-or-remove-office-2010-HA010357402.aspx?CTT=1******


    **http://www.online-tech-tips.com/ms-office-tips/fix-microsoft-word-has-stopped-working/comment-page-1/#comment-83759**


    **http://office.microsoft.com/en-ca/office-2003-resource-kit/repairing-office-2003-installations-HA001140241.aspx**Repairing Office 2003 Installations

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  4. Anonymous
    2013-09-15T18:00:13+00:00

    Thanks for your help!!  I have Windows 7.  I'm trying to figure out if any of the above will work for me, but I have a question first.  I have Word 2002, and I have the disk.  When I woke up the other morning and everything had orange icons, I figured out that it was from the update.  I had a couple of trial versions of Office 2007 and 2010 on my computer.  I deleted everything that it would let me delete.  Word 2002 is still on my computer, but yet it's like it isn't there.  It won't let me open new emails from my boss that have attachments that I would normally open in Word 2002.  It now tries to open them in Word 2007, which I didn't even install and can't find in my control panel.  I'm ready to lose my mind!  My question is do I have to have Office of some kind installed on my computer to use Word 2002 if I have the disk?  Also, when I hover over start, it shows Microsoft Office 2010 and Microsoft Word Starter 2010, which I thought I got rid of!  I'm so confused about what's going on.

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