My saved documents are no longer the W icons but orange icons that I can't open. Please help.

Anonymous
2013-09-11T14:30:26+00:00

My saved word documents no longer have the W icon but rather an orange icon that I can't open.  Spent 10 mins phoning Microsoft at great expense.  No answer Any help?

Microsoft 365 and Office | Word | For home | Windows

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Anonymous
2013-09-12T10:58:51+00:00

Please try to uninstall Microsoft office 2010 from program list in Programs and features. It will appear there with most recent date of installation. After uninstall of that application, Microsoft office 2010 Starter should work as before the update.

*This will not uninstall your office starter

Detailed steps:

  1. Click Start, then click Uninstall program if you cannot see it click “Programs and features”
  2. Click Control Panel
  3. Click “Uninstall program” if you do not see it click “Programs and features”
  4. On the program list locate “Microsoft office 2010” not “Microsoft office 2010 Starter”
  5. Right click Microsoft office 2010 and click on uninstall option
  6. When uninstall finishes restart windows

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  1. Anonymous
    2013-09-11T15:50:04+00:00

    Hi KmelaWebb.  Please see note above/below.  I have no idea why everything suddenly changed but very glad it's all back.  Thanks for your help.

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  2. Anonymous
    2013-09-11T15:48:37+00:00

    Hi Jeeped, looked for winwordc.exe and couldn't find.  However I tried clicking on Microsoft office Client Virtualization Handler and everything reverted back to Word doc!!! Don't know why.  Thanks for help.

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  3. Anonymous
    2013-09-11T15:34:01+00:00

    YES this does work= WHY DID all the files change?

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  4. Anonymous
    2013-09-11T15:26:06+00:00

    In an Explorer folder window, can you right-click and choose Open with ► Choose default program..., then select (or Browse and select) Microsoft Client Virtualization Handler and check the option for Always use the selected program to open this kind of file?

    Edit: amended windowsc.exe to Microsoft Client Virtualization Handler as a target program handler to reflect the majority of recent positive resolutions added to this thread.

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