Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Dear Rich,
If I change the MX records on the domain, will this now be picked up in Outlook.com?
unfortunately this is not going to work: to get email working as we all here would like to, two things are required:
- MX setting of the domains provides the sending mail server with the information of where to deliver the message to.
You can't set your MX right now because you would not know what to set it to.
- The reiving mailserver (= MS Office Exchange Instance or whatever they call it) needs to be made aware that it shall accept mail for your domain, as well as into what mailbox in what account it shall deliver it to.
As there is no Interface to "tell this to the MS mail server", it will not be aware of your domain and thus reject anything that is sent to it.
You could actually test this manually via telnet. If you would know a server address in the first place (see 1.)
But there's not really a point. It's not going to work.
The fact that outlook.com uses your domain as an alias, does not help / is not relevant in any way for this.
It's just a sad hard fact that MS product management has decided that their "Office product for the private client segment" shall obviously not provide this feature - for whatever reason. As we have already discussed at lenght here, this feature *was* already available but was discontinued, so I suspect there is rather a political reason to this (lure people into business contracts) than a technical.
Basically the only thing you can do is to raise this time and time again in forums and e.g. at uservoice (here) which is MS internal customer feedback portal.
But apart from that, there is no workaround. As sad as that is. Crapy product management.