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Microsoft 365 and Office | Install, redeem, activate | For home | Windows
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Do you know the exact error you’re getting?
Depending on the error or the problem, there are different steps you can take and there are Microsoft articles that can help. For example:
If you get an error that contains “integratedoffice.exe”, look at this article: Fix integratedoffice.exe install errors in Office 2013 or Office 365.
If the installation is hanging at different percentages, look at this article: Microsoft Office 2013 or Office 365 hangs during setup.
If the download is very slow, look at this article: Downloading Office 2013 is slow.
There’s also an article that provides general troubleshooting steps for Office setup: General troubleshooting for installing Office 2013 and Office 365 .
You can also go to this page on Microsoft Support to find more Office 2013 install articles. Or, this page for Office 365 Home Premium articles.
If you’d rather contact support, look at this page for Office 2013 support options, and this page for Office 365 Home Premium support options.