Problems installing Office 2013 and Office 365

Anonymous
2013-03-06T19:00:25+00:00

I’m having problems installing Office, how do I fix this?

Microsoft 365 and Office | Install, redeem, activate | For home | Windows

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Anonymous
2013-03-06T19:01:03+00:00

Do you know the exact error you’re getting?

Depending on the error or the problem, there are different steps you can take and there are Microsoft articles that can help. For example:

If you get an error that contains “integratedoffice.exe”, look at this article: Fix integratedoffice.exe install errors in Office 2013 or Office 365.

If the installation is hanging at different percentages, look at this article: Microsoft Office 2013 or Office 365 hangs during setup.

If the download is very slow, look at this article: Downloading Office 2013 is slow.

There’s also an article that provides general troubleshooting steps for Office setup: General troubleshooting for installing Office 2013 and Office 365 .

You can also go to this page on Microsoft Support to find more Office 2013 install articles. Or, this page for Office 365 Home Premium articles.

If you’d rather contact support, look at this page for Office 2013 support options, and this page for Office 365 Home Premium support options.

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  1. Anonymous
    2013-06-06T23:49:16+00:00

    My error message reads: 

    "Something Went Wrong!  Your product is busy with another task.  Wait for the this task to complete and try again".  (??????)

    I am so confused.  Does it make a difference that I made the purchase at work?

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  2. Anonymous
    2013-06-06T23:39:17+00:00

    I purchased microsoft 2013 while I was at work.  I then forwarded the confirmation e-mail to my personal e- mail, and came home but I can't download it!  Keeps telling me there is another task, blah blah, blah.  I've checked, rebooted and I don't know what the problem is!  Can someone please help me with this!!!!!!

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  3. Anonymous
    2013-06-06T23:11:18+00:00

    This may help only a few, but after no success with the more technical solutions in this thread I refreshed my new computer back to the original Windows 8. This preceded the one update I received and allowed me to install office. Others may debate the theory but clearly for me the update damaged my capability to run Office.

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  4. Anonymous
    2013-06-06T21:29:04+00:00

    THERE IS NO **** ERROR MESSAGE!! It just says Something went wrong and click on the link that goes to this webpage. QUIT posting your canned corporate response!!!!!!!

    I have the same problem...but at least you are a step ahead of me and can find and read some answers!!!!! urrrrrg

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