Office 2013 crashes with Canon 8350 printer

Anonymous
2013-02-18T01:16:27+00:00

Hi  I posted a question about this a bit over a week ago, but i think i accidentally marked the thread as closed when i went to reply to one of the emails. So, I'm posting again in the hopes of getting some help.

Here's the original thread: http://answers.microsoft.com/en-us/office/forum/office_365hp-word/canon-8350-printer-crashes-with-office-2013/5df6aff8-4c17-4481-8f40-31545d0cc2b0

Here's the situation: My Canon 8350 printer prints just fine with all programs except Office 2013. When I print from excel, word, etc., then the program crashes immediately.

This indicates that I've tried all of the standard things that have been recommended: changing printer driver, uninstalling and installing the driver, printing to a PDF and printing from there, creating a new user account, etc...

I am using Win8 on a Lenovo 220x. System works just fine otherwise... Canon lists this printer as being Win8 compatible.

Help?

Thank you,

Scott

Microsoft 365 and Office | Word | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2013-03-01T14:44:35+00:00

Jiri Adamek provided the answer in another thread and I thought I'd share it here for others to see! I followed the instructions and it solved the problem. SO, it seems that the driver was at fault, and I apologize to Doug for my intransigence. I'm happy to have the problem solved!

Try to download drivers for the printer MF9280 which has newer version of build (v20.85). This drivers must be installed manually from the Control Panel. Do not use Canon setup file.

Please follow these steps: http://www.youtube.com/watch?v=ti-lVcG52dU

After it's done, go back to printer Properties, Advanced tab and select right drivers for your printer.

With MF9280 drivers the printer will not work, but in my case old drivers for Canon have begun working. It seems that some component of old drivers was replaced with newer version during setup.

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Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator
2013-02-18T03:23:02+00:00

If you can print to the Adobe PDF printer or another PDF Printer such as PrimoPDF, then that definitely points to the issue being with the Canon printer driver.

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  1. Anonymous
    2013-10-14T18:33:49+00:00

    Have a Canon imageClass 8350Cdn and switched to the XPS drive works fine now.

    Thanks Riad!!!!!

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  2. Anonymous
    2013-10-04T23:18:41+00:00

    Checked more on this, and found that canon has indeed released a new driver as of 9/2013.  With a service pack fixing the dll file CNXDIAS2.dll which apparently caused the crash.

    So, crow eaten.  Problem solved.

    check canon driver site.

    Peter

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  3. Anonymous
    2013-10-04T22:54:53+00:00

    Uh, I'm going to butt in here.

    I agree with Scott. I have the exact same issue on two machines here at home with a large family that prints to the canon often (basically a SOHO).

    Install two things.  Windows 8, and office 2013.

    Driver for Canon, up to date.

    Every piece of software prints to the canon including the EVEN more picky Adobe Acrobat and Photoshop CS6.

    So, my thoughts, this is a microsoft issue. Either they are trying to subert the printer and phase it out, like other hardware (most notably many web cams in the past) or they need to fix Office 2013.

    Your logic on canon being at fault is not correct.  If everything else prints to it, it's word.  It is not canon.  The world does not revolve around Office 2013 being able to print to a device.

    The world revolves around the output...ie, the driver.  Microsoft has to fix this issue. You cannot just toss out thousands of pieces of hardware. This is a VERY popular printer with inexpensive toner relative to output.

    While my argument is laced with emotional view, the core is a logistical fact. Fix office. Stop the blame. Both companies have plenty of resources to fix this and printing to a PDF is not the answer. I am not being FORCED into a paperless world as the output is still required for many items including SCHOOL!

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