Sorry, something went wrong and Word was unable to start. (24)

Anonymous
2013-02-21T21:37:42+00:00

I am running Windows 8 and am unable to repair Microsoft Word 2013 after getting this message.  I also get this message when trying to open all microsoft office documents.

Microsoft 365 and Office | Install, redeem, activate | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2013-02-22T12:36:35+00:00

Hi Dan,

Thank you for posting in Microsoft Community. I will assist you in providing steps to determine the cause of the issue while working with Office 2013 on the computer.

This error may also occur if the Office installation is corrupted.

Do you have multiple version of Office installed in the computer?

Step 1:

You may run the fix it from the article below to remove corrupt Office 2013 keys from the computer:

http://support.microsoft.com/kb/2739501

Note: Try to save the fix it tool to the desktop and then run it to remove Office.

If fix it tool failed to run, you may try the manual removal of Office 2013 step from the above article.

Step 2:

Try the steps from the section ‘Start an In Private browser session’ in the article below:

http://support.microsoft.com/kb/2811180

Once you complete the above mentioned steps, you may download Office 2013 using the link below and install it using the subscription license and verify the status

https://officesetup.getmicrosoftkey.com/

https://office.microsoft.com/MyAccount.aspx

I hope the above steps help. If you need further assistance on this particular issue or any other Office related issues let us know and we will be glad to assist you.

Thank you.

Was this answer helpful?

1 person found this answer helpful.
0 comments

93 additional answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2014-07-31T12:06:28+00:00

    Hello,

    I know how difficult it is if you are unable to install or work with Office applications.

    Did you try manually uninstalling Office 2013 from the computer and then try to reinstall it.

    If no, lets  manually uninstall Office 2013/Office 365 by following the section ’**Manual steps to remove Microsoft Office 2013 MSI installations’**from the following article this will remove all the installed components of Office 2013/Office 365 from the computer.

    http://support.microsoft.com/kb/2739501

    Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs.

    Once the uninstallation is completed you may sign in to www.office.com/myaccount using the subscribed/registered email address, download and install Office from my account page and verify the status.

    You may also refer to the general troubleshooting steps mentioned in the article below while installing Office 2013/Office 365 subscription.

    http://support.microsoft.com/kb/2822317

    I hope the above information helps. Let us know if you need further assistance.

    Thank you.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2014-07-31T15:39:18+00:00

    Hello Raju;

    In all due respect I have tried several attempt of this via the MS Technical support.  They worked on my computer remotely and uninstalled and reinstalled about 5 times.  this was done by a couple of 2nd tier tech reps. 

    As you can see, I am not the only who has encountered this problem.  It is an on going one.  Please let your peers and the powers that be at MS know this is an issue with many people.  We want a guaranteed fix and don't want to try umpteen different solutions all of those that have yet to fix the problem.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2014-08-01T12:30:14+00:00

    Hello,

    I can understand how it feels if Office application does not work as expected and the same steps has been suggested again which is already followed by the technicians.

    The troubleshooting steps mentioned in my previous reply is the resolution to resolve the something went wrong error.

    Manually uninstalling Office components from the computer and reinstalling it using the installation source file as resolved this error for many customers, hence provided you the same steps to resolve the issue permanently.

    If the above steps fail, provide us brief information what happens if the uninstallation step fails or if the reinstallation step fails.

    If both uninstall and reinstall work, but if you have the same issue with Office application.

    Thank you.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2014-08-01T17:33:52+00:00

    I followed the suggested procedure exactly.  Uninstalled office 2013, reinstalled.  Same problem.

    Was this answer helpful?

    0 comments