Sorry, something went wrong and Word was unable to start. (24)

Anonymous
2013-02-21T21:37:42+00:00

I am running Windows 8 and am unable to repair Microsoft Word 2013 after getting this message.  I also get this message when trying to open all microsoft office documents.

Microsoft 365 and Office | Install, redeem, activate | For home | Windows

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Anonymous
2013-02-22T12:36:35+00:00

Hi Dan,

Thank you for posting in Microsoft Community. I will assist you in providing steps to determine the cause of the issue while working with Office 2013 on the computer.

This error may also occur if the Office installation is corrupted.

Do you have multiple version of Office installed in the computer?

Step 1:

You may run the fix it from the article below to remove corrupt Office 2013 keys from the computer:

http://support.microsoft.com/kb/2739501

Note: Try to save the fix it tool to the desktop and then run it to remove Office.

If fix it tool failed to run, you may try the manual removal of Office 2013 step from the above article.

Step 2:

Try the steps from the section ‘Start an In Private browser session’ in the article below:

http://support.microsoft.com/kb/2811180

Once you complete the above mentioned steps, you may download Office 2013 using the link below and install it using the subscription license and verify the status

https://officesetup.getmicrosoftkey.com/

https://office.microsoft.com/MyAccount.aspx

I hope the above steps help. If you need further assistance on this particular issue or any other Office related issues let us know and we will be glad to assist you.

Thank you.

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  1. Anonymous
    2013-05-20T10:10:58+00:00

    Hi Jithendran,

    Office retail copy can be installed any number of times on the same Computer as long as the number of computers does not exceed the license agreement.

    If you have the product key you can reinstall it on the same computer and check if it works fine.

    To know more about Microsoft Office license terms, click on the link below:

    http://office.microsoft.com/en-us/products/microsoft-software-license-agreement-FX103576343.aspx

    I hope the above information helps. Reply if you need further assistance.

    Thank you.

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  2. Anonymous
    2013-06-01T11:58:42+00:00

    Hi,

    I get the annoying error as well (office 2013, Win8) - when I am in Internet Explorer (Yahoo or other website) where I am either downloading or uploading a Word file. I can still perform the upload/download action, but the annoying message displays.

    Joan

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  3. Anonymous
    2013-09-03T16:30:32+00:00

    Please see Deepa's response here for a temporary workaround.

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  4. Anonymous
    2013-09-23T02:30:43+00:00

    1- Simply access Control Panel>Programs>Programs and Features like you want to uninstall a program, 

    2- Right click on Microsoft Office XXX ( depends if you have Home or professional)

    3- Select Change ( or click change next to uninstall)

    4- Try Quick repair

    5- If it still not working, repeat same steps above and choose Online Repair.

    ( NB: If you do not remember your email and password to activate your Microsoft account, just retrieve it ! Good luck )

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