Sorry, something went wrong and Word was unable to start. (24)

Anonymous

I am running Windows 8 and am unable to repair Microsoft Word 2013 after getting this message. I also get this message when trying to open all microsoft office documents.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

Answer accepted by question author

Anonymous

Hi Dan,

Thank you for posting in Microsoft Community. I will assist you in providing steps to determine the cause of the issue while working with Office 2013 on the computer.

This error may also occur if the Office installation is corrupted.

Do you have multiple version of Office installed in the computer?

Step 1:

You may run the fix it from the article below to remove corrupt Office 2013 keys from the computer:

http://support.microsoft.com/kb/2739501

Note: Try to save the fix it tool to the desktop and then run it to remove Office.

If fix it tool failed to run, you may try the manual removal of Office 2013 step from the above article.

Step 2:

Try the steps from the section ‘Start an In Private browser session’ in the article below:

http://support.microsoft.com/kb/2811180

Once you complete the above mentioned steps, you may download Office 2013 using the link below and install it using the subscription license and verify the status

https://officesetup.getmicrosoftkey.com/

https://office.microsoft.com/MyAccount.aspx

I hope the above steps help. If you need further assistance on this particular issue or any other Office related issues let us know and we will be glad to assist you.

Thank you.

0 comments

93 additional answers

Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator

2014-08-28T00:26:56+00:00

My post of August 27 was principally for the benefit of Laurel Neal.

However, as you have now provided details of the problem that you have, I can tell you that the Preview Pane does NOT work.

Turn it off.

It appears to be a cross-application issue, because from the File>Open dialog in Excel, you can preview a Word file, but not an Excel file and vice versa.

Microsoft have been aware of the problem for a couple of years now, but so far have not come out with a fix for it.
Was this answer helpful?

0 comments No comments
Anonymous

2014-09-10T16:28:39+00:00

All my issues started after that update last fall as well. Is there a fix out for this besides re installing it? I went through this entire thing this last winter with Microsoft and had to uninstall and re install and now its back doing it again.

Help Please!
Was this answer helpful?

0 comments No comments
Anonymous

2014-09-11T10:58:56+00:00

Hello,

Welcome to Microsoft Community and thank you for posting your query.

I understand how difficult it is if Office application does not work as expected.

Let me assist you with Office issue.

A few more details would help us to provide a better suggestion?

Mention the recent updates installed on the computer.

In the mean while let’s repair Office 2013 using the following link and check if it works as expected.

http://office.microsoft.com/en-us/excel-help/repair-or-remove-office-2010-HA010357402.aspx

I hope the above information helps. Let us know if you need further assistance.

Thank you.
Was this answer helpful?

0 comments No comments
Anonymous

2014-09-11T11:08:34+00:00

I did all that repair, uninstall/re-install etc. Still the same. What fixed it for me was closing the preview pane as someone said in a earlier thread.

Now it su cks because I use the preview pane everyday when searching for drawing files.

Does Microsoft have a fix for this bug?
Was this answer helpful?

0 comments No comments