Sorry, something went wrong and Word was unable to start. (24)

Anonymous
2013-02-21T21:37:42+00:00

I am running Windows 8 and am unable to repair Microsoft Word 2013 after getting this message.  I also get this message when trying to open all microsoft office documents.

Microsoft 365 and Office | Install, redeem, activate | For home | Windows

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Anonymous
2013-02-22T12:36:35+00:00

Hi Dan,

Thank you for posting in Microsoft Community. I will assist you in providing steps to determine the cause of the issue while working with Office 2013 on the computer.

This error may also occur if the Office installation is corrupted.

Do you have multiple version of Office installed in the computer?

Step 1:

You may run the fix it from the article below to remove corrupt Office 2013 keys from the computer:

http://support.microsoft.com/kb/2739501

Note: Try to save the fix it tool to the desktop and then run it to remove Office.

If fix it tool failed to run, you may try the manual removal of Office 2013 step from the above article.

Step 2:

Try the steps from the section ‘Start an In Private browser session’ in the article below:

http://support.microsoft.com/kb/2811180

Once you complete the above mentioned steps, you may download Office 2013 using the link below and install it using the subscription license and verify the status

https://officesetup.getmicrosoftkey.com/

https://office.microsoft.com/MyAccount.aspx

I hope the above steps help. If you need further assistance on this particular issue or any other Office related issues let us know and we will be glad to assist you.

Thank you.

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  1. Anonymous
    2014-08-01T17:46:46+00:00

    Something else you're failing to take into account is that I DO NOT WANT IT ON MY COMPUTER. I am not reinstalling it. I want it to GO AWAY PERMANENTLY.

    Seriously, it's dug in like a tick. It continually makes itself the default program, even though I've told it not to be, both for individual documents and as the default for those file types. It's showing up in my list of programs in some places, but not in the section where it can be uninstalled -- because supposedly I already uninstalled it. Clearly enough pieces were left behind that it's triggering these warnings and forcing itself to be the default, but not enough that I can actually do anything about it.

    Microsoft has a broken product, and you need to make an uninstaller that actually works. Stop trying to put it on the users who, in some cases, have paid you hundreds of dollars to use this software, but are being asked to go in and dig around in their computer registry (Careful! You could trash your computer!) as if it's an actual solution. There are also tens of thousands of customers out there who aren't reading this forum, some of whom barely know how to defragment their hard drive let alone alter their computer's registry safely.

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  2. Anonymous
    2014-08-01T23:26:39+00:00

    UNinstall and reinstall does NOT work, I still have the same problem with no preview working either.

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  3. Anonymous
    2014-08-02T10:50:57+00:00

    Hello,

    Did you try manually uninstalling Office 2013 from the computer and then try to reinstall it.

    If no, lets  manually uninstall Office 2013 by following the section ’Manual steps to remove Microsoft Office 2013 MSI installations’ from the following article this will remove all the installed components of Office 2013/Office 365 from the computer.

    http://support.microsoft.com/kb/2739501

    Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs.

    Once the uninstallation is completed you may sign in to www.office.com/myaccount using the subscribed/registered email address, download and install Office from my account page and verify the status.

    You may also refer to the general troubleshooting steps mentioned in the article below while installing Office 2013.

    http://support.microsoft.com/kb/2822317

    I hope the above information helps. Let us know if you need further assistance.

    Thank you.

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  4. Anonymous
    2014-08-22T19:58:00+00:00

    This is a known issue and is generally not related to the installation of Office.  For 95% of people experiencing this, their Windows Explorer has a Preview Pane on.  If you turn this Preview Pane off, you will stop receiving these errors.

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