Sorry, something went wrong and Word was unable to start. (24)

Anonymous

I am running Windows 8 and am unable to repair Microsoft Word 2013 after getting this message. I also get this message when trying to open all microsoft office documents.

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Anonymous

Hi Dan,

Thank you for posting in Microsoft Community. I will assist you in providing steps to determine the cause of the issue while working with Office 2013 on the computer.

This error may also occur if the Office installation is corrupted.

Do you have multiple version of Office installed in the computer?

Step 1:

You may run the fix it from the article below to remove corrupt Office 2013 keys from the computer:

http://support.microsoft.com/kb/2739501

Note: Try to save the fix it tool to the desktop and then run it to remove Office.

If fix it tool failed to run, you may try the manual removal of Office 2013 step from the above article.

Step 2:

Try the steps from the section ‘Start an In Private browser session’ in the article below:

http://support.microsoft.com/kb/2811180

Once you complete the above mentioned steps, you may download Office 2013 using the link below and install it using the subscription license and verify the status

https://officesetup.getmicrosoftkey.com/

https://office.microsoft.com/MyAccount.aspx

I hope the above steps help. If you need further assistance on this particular issue or any other Office related issues let us know and we will be glad to assist you.

Thank you.

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93 additional answers

Drew - 810 Reputation points

2015-04-09T15:10:43+00:00

Len,

I have been through this same issue 1st hand. The solution is to completely & fully uninstall Office & re-install. The problem is Office is not being 100% removed. You can try RevoUninstaller or call MS Tech Support @ 1-866-727-2338 be sure to say you need the Office Tech Support Team.

Also, refer you to How to Remove Office suites.

This is fixable. Been there done that have the T-shirt.

Cheers,

Drew
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Anonymous

2015-04-09T11:47:21+00:00

Hello Len,

Thank you for your reply.

You may get in touch with phone support and check if they could help you with related to the product key.

You may refer to the following link on how to contact Microsoft phone support.

http://support.microsoft.com/contactus/?ln=en-us

I hope the above information helps. Let us know if you need further assistance.

Thank you.
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Anonymous

2015-04-08T13:30:16+00:00

Hello Raja,

I have tried all manner of times to overcome this problem, I am running Office, Home & Student 2013, and when I go onto Microsoft I'm told my updates are up to date. I'm on the 64 bit package . I purchased this package from a local retailer, but have lost the activation code, and can't find any record of it when I go into my Microsoft account. I was told to uninstall this program, and reinstall it. I haven't done so because I may lose the whole lot without an activation code. Any help will be much appreciated.

Thanks

Len.
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Anonymous

2015-04-08T10:22:44+00:00

Hello Len,

Welcome to Microsoft Community and thank you for posting your query.

Few more details would help us to provide a better response.

Since when are you unable to work with Office application?

Are you unable to work with a specific application or with all the Office application?

What are the troubleshooting steps you have tried to resolve this issue?

Mention the recent updates installed on the computer.

Reply with necessary information to check and help you better.

Thank you.
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