Sorry, something went wrong and Word was unable to start. (24)

Anonymous
2013-02-21T21:37:42+00:00

I am running Windows 8 and am unable to repair Microsoft Word 2013 after getting this message.  I also get this message when trying to open all microsoft office documents.

Microsoft 365 and Office | Install, redeem, activate | For home | Windows

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Anonymous
2013-02-22T12:36:35+00:00

Hi Dan,

Thank you for posting in Microsoft Community. I will assist you in providing steps to determine the cause of the issue while working with Office 2013 on the computer.

This error may also occur if the Office installation is corrupted.

Do you have multiple version of Office installed in the computer?

Step 1:

You may run the fix it from the article below to remove corrupt Office 2013 keys from the computer:

http://support.microsoft.com/kb/2739501

Note: Try to save the fix it tool to the desktop and then run it to remove Office.

If fix it tool failed to run, you may try the manual removal of Office 2013 step from the above article.

Step 2:

Try the steps from the section ‘Start an In Private browser session’ in the article below:

http://support.microsoft.com/kb/2811180

Once you complete the above mentioned steps, you may download Office 2013 using the link below and install it using the subscription license and verify the status

https://officesetup.getmicrosoftkey.com/

https://office.microsoft.com/MyAccount.aspx

I hope the above steps help. If you need further assistance on this particular issue or any other Office related issues let us know and we will be glad to assist you.

Thank you.

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  1. Anonymous
    2013-11-19T07:27:59+00:00

    Hi Raju,

    Thanks for your advice.

    I have had the same problem on my desktop since about the same time of your post. I tried everything you mentioned here, but none of them worked. I suspect this problem is caused by the windows 7 update since until then office 365 worked fine. But on my laptop, which also runs windows 7, I do not get this error message.

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  2. Anonymous
    2013-10-17T20:40:19+00:00

    Hello,

    I did all above steps and get the same error.

    So, I did test with google chrome and don´t have error.

    I uninstall the IE 10 and install the IE 9 - same error again.

    This happens only with Word.

    Excel, Power Point and others don´t have failed.

    I realy don´t know what correct this fail.

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  3. Anonymous
    2013-09-25T13:05:55+00:00

    I just rebooted my laptop to an earlier time and problems gone.

    FK you Microsoft. people think Apple are misers but at east they are open about stealing your software, music etc.

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  4. Anonymous
    2013-09-25T12:59:57+00:00

    Have just bought office 2013 for $299 and am unable to download, have same error popping up every time and supports is not comprehensible to me. How can Microsoft sell something like that at such a crazy price and you have to be an IT expert to download it. This Sucks and is disgusting. If Microsoft is so clever why can't they make a product user friendly and easy to download. I want my money back.

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