Sorry, something went wrong and Word was unable to start. (24)

Anonymous
2013-02-21T21:37:42+00:00

I am running Windows 8 and am unable to repair Microsoft Word 2013 after getting this message.  I also get this message when trying to open all microsoft office documents.

Microsoft 365 and Office | Install, redeem, activate | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2013-02-22T12:36:35+00:00

Hi Dan,

Thank you for posting in Microsoft Community. I will assist you in providing steps to determine the cause of the issue while working with Office 2013 on the computer.

This error may also occur if the Office installation is corrupted.

Do you have multiple version of Office installed in the computer?

Step 1:

You may run the fix it from the article below to remove corrupt Office 2013 keys from the computer:

http://support.microsoft.com/kb/2739501

Note: Try to save the fix it tool to the desktop and then run it to remove Office.

If fix it tool failed to run, you may try the manual removal of Office 2013 step from the above article.

Step 2:

Try the steps from the section ‘Start an In Private browser session’ in the article below:

http://support.microsoft.com/kb/2811180

Once you complete the above mentioned steps, you may download Office 2013 using the link below and install it using the subscription license and verify the status

https://officesetup.getmicrosoftkey.com/

https://office.microsoft.com/MyAccount.aspx

I hope the above steps help. If you need further assistance on this particular issue or any other Office related issues let us know and we will be glad to assist you.

Thank you.

Was this answer helpful?

1 person found this answer helpful.
0 comments

93 additional answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2016-10-14T03:31:10+00:00

    Just put my client on Office 2013, he's running Windows 10.

    I'm getting this every time I try to open a document, and he refuses to disable preview pane, even though it fixes it when it's disabled.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2016-08-10T06:16:25+00:00

    Hi All,

    Sometimes this error occurs when you want to open a downloaded document (attached) or on a map network drive.

    You can do this sample steps to fix problem:

    1 - open word program.

    2 - go to File > Options > Trust Center > Trust Center Settings > Protected View

    3 - Uncheck all check boxes in right panel.

    enjoy it.

    S.A.Imam

    Was this answer helpful?

    0 comments
  3. Anonymous
    2016-07-06T08:48:40+00:00

    In my case the issue was related to local Intranet Zone in Internet Explorer. Documents which were failing to open were on the network share and URL was with an IP address. As we deploy IE settings via GPO but with FQDNs, when we added IP to local intranet sites all documents started to open correctly without any changes in Office installation. I think this may be related also to Trusted Locations in Office:

    https://support.office.com/en-us/article/Create-remove-or-change-a-trusted-location-for-your-files-f5151879-25ea-4998-80a5-4208b3540a62

    So the modification should be done in one of the places.

    To sum:

    Try adding location of the document to the Local Intranet Zone in IE settings first to see if that helps.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2016-03-31T02:58:44+00:00

    try to check if  your windows copy is activated...

    Was this answer helpful?

    0 comments