Sorry, something went wrong and Word was unable to start. (24)

Anonymous
2013-02-21T21:37:42+00:00

I am running Windows 8 and am unable to repair Microsoft Word 2013 after getting this message.  I also get this message when trying to open all microsoft office documents.

Microsoft 365 and Office | Install, redeem, activate | For home | Windows

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Anonymous
2013-02-22T12:36:35+00:00

Hi Dan,

Thank you for posting in Microsoft Community. I will assist you in providing steps to determine the cause of the issue while working with Office 2013 on the computer.

This error may also occur if the Office installation is corrupted.

Do you have multiple version of Office installed in the computer?

Step 1:

You may run the fix it from the article below to remove corrupt Office 2013 keys from the computer:

http://support.microsoft.com/kb/2739501

Note: Try to save the fix it tool to the desktop and then run it to remove Office.

If fix it tool failed to run, you may try the manual removal of Office 2013 step from the above article.

Step 2:

Try the steps from the section ‘Start an In Private browser session’ in the article below:

http://support.microsoft.com/kb/2811180

Once you complete the above mentioned steps, you may download Office 2013 using the link below and install it using the subscription license and verify the status

https://officesetup.getmicrosoftkey.com/

https://office.microsoft.com/MyAccount.aspx

I hope the above steps help. If you need further assistance on this particular issue or any other Office related issues let us know and we will be glad to assist you.

Thank you.

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  1. Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator
    2014-08-28T00:26:56+00:00

    My post of August 27 was principally for the benefit of Laurel Neal.

    However, as you have now provided details of the problem that you have, I can tell you that the Preview Pane does NOT work. 

    Turn it off. 

    It appears to be a cross-application issue, because from the File>Open dialog in Excel, you can preview a Word file, but not an Excel file and vice versa.  

    Microsoft have been aware of the problem for a couple of years now, but so far have not come out with a fix for it.

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  2. Anonymous
    2014-08-27T10:13:28+00:00

    Doug:

    There are already 2 threads, do you want 3?????

    The details:

    When I go to get a file to attach to an employment application, for example, the preview pane does not work and the error comes up.

    I have done ALL the suggestions, including re-installing Office, but still have the error.

    DL

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  3. Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator
    2014-08-27T08:17:03+00:00

    I would suggest that you start a new thread in which you give full details of the version of Windows, version of Office and details of the problem, when it occurs, what you are doing at the time, etc.

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  4. Anonymous
    2014-08-27T03:43:48+00:00

    I did all the steps and it still didnt work for me. Suggestions?

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