Sorry, something went wrong and Word was unable to start. (24)

Anonymous
2013-02-21T21:37:42+00:00

I am running Windows 8 and am unable to repair Microsoft Word 2013 after getting this message.  I also get this message when trying to open all microsoft office documents.

Microsoft 365 and Office | Install, redeem, activate | For home | Windows

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Anonymous
2013-02-22T12:36:35+00:00

Hi Dan,

Thank you for posting in Microsoft Community. I will assist you in providing steps to determine the cause of the issue while working with Office 2013 on the computer.

This error may also occur if the Office installation is corrupted.

Do you have multiple version of Office installed in the computer?

Step 1:

You may run the fix it from the article below to remove corrupt Office 2013 keys from the computer:

http://support.microsoft.com/kb/2739501

Note: Try to save the fix it tool to the desktop and then run it to remove Office.

If fix it tool failed to run, you may try the manual removal of Office 2013 step from the above article.

Step 2:

Try the steps from the section ‘Start an In Private browser session’ in the article below:

http://support.microsoft.com/kb/2811180

Once you complete the above mentioned steps, you may download Office 2013 using the link below and install it using the subscription license and verify the status

https://officesetup.getmicrosoftkey.com/

https://office.microsoft.com/MyAccount.aspx

I hope the above steps help. If you need further assistance on this particular issue or any other Office related issues let us know and we will be glad to assist you.

Thank you.

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  1. Anonymous
    2014-07-29T15:55:09+00:00

    totally agree with your hopenewman. 

    I spent days on the phone with Microsoft second tier tech support trying to resolve this issue.  all their fixes did nothing.  it continues.  we spend good money on this program and they can't fix their issue. 

    not impressed at all.  I should have kept my office 2003, it worked well.

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  2. Anonymous
    2014-07-29T15:04:45+00:00

    Nope. When I go there, I see "You have no sync partnerships set up on this computer."

    I uninstalled MS Office weeks ago and went back to using OpenOffice, but it's still trying to open and save files with the MS Office suite, even though it's supposedly not there. On top of that, it's continually forcing the program of choice to be MS Office. I've told it to default to OO Writer or OO Calc, but the next time I go in and check what it wants to open files with, it's back to the MS Office program as a default, even though it's supposedly uninstalled, and I told it not to be.

    Worst mistake I've ever made on this computer. I will never buy MS Office anything ever again.

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  4. Anonymous
    2014-07-25T19:38:27+00:00

    Have you tried disabling Offline files in windows?  Go to Control Panel, Sync Center, Manage Offline Files, Disable offline files, restart Windows.  I have had two customer computers with the error and disabling offline files fixes the issue.  At this point I do not know why Offline files caused the issue.  I am wondering if it will fix your issue as well.  Please reply back if this work so that I can get the feed back.  Thank you

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