Sorry, something went wrong and Word was unable to start. (24)

I have the same problem with same messages in Word and Excell when trying to open a file from an external drive, including from Dropbox.  The uninstall and reinstall clearly does not work.  very frustrating.  What does MS say?

EDahls

Hi Dan,

Thank you for posting in Microsoft Community. I will assist you in providing steps to determine the cause of the issue while working with Office 2013 on the computer.

 

This error may also occur if the Office installation is corrupted.

 

Do you have multiple version of Office installed in the computer?

 

Step 1:

You may run the fix it from the article below to remove corrupt Office 2013 keys from the computer:

http://support.microsoft.com/kb/2739501

Note: Try to save the fix it tool to the desktop and then run it to remove Office.

If fix it tool failed to run, you may try the manual removal of Office 2013 step from the above article.

 

Step 2:

Try the steps from the section ‘Start an In Private browser session’ in the article below:

http://support.microsoft.com/kb/2811180

 

Once you complete the above mentioned steps, you may download Office 2013 using the link below and install it using the subscription license and verify the status

https://officesetup.getmicrosoftkey.com/

https://office.microsoft.com/MyAccount.aspx

 

I hope the above steps help. If you need further assistance on this particular issue or any other Office related issues let us know and we will be glad to assist you.

Thank you.

I have the same problem as Dan but, in windows 7 (64 bit). The error only occurs when I open a word doc that is on my external drive, the doc was originally created from Word 2013. I do not have that error when I open a doc on my internal (c:) drive.  I tried your resolution yesterday and, after  the fixit completed I reinstalled office 2013 from my Office 2013 disc, not the download file.  I tried opening a word doc on my external drive again and the same error occurred. 

Is there anything else I can try to fix that error ?

I have another error in excel:  The error message says I don't have enough memory to run excel but, it opens any way.  Also, I had office 2007 prior and never had a memory problem. I have 4GB of memory and the only processes running are excel and my anti virus software. Also, I have a dual core processor, 3.6 GHZ.

Hi Raju,

Thanks for your advice.

I have had the same problem on my desktop since about the same time of your post. I tried everything you mentioned here, but none of them worked. I suspect this problem is caused by the windows 7 update since until then office 365 worked fine. But on my laptop, which also runs windows 7, I do not get this error message.

Hello,

I did all above steps and get the same error.

So, I did test with google chrome and don´t have error.

I uninstall the IE 10 and install the IE 9 - same error again.

This happens only with Word.

Excel, Power Point and others don´t have failed.

I realy don´t know what correct this fail.