Sorry, something went wrong and Word was unable to start. (24)

Anonymous
2013-02-21T21:37:42+00:00

I am running Windows 8 and am unable to repair Microsoft Word 2013 after getting this message.  I also get this message when trying to open all microsoft office documents.

Microsoft 365 and Office | Install, redeem, activate | For home | Windows

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Anonymous
2013-02-22T12:36:35+00:00

Hi Dan,

Thank you for posting in Microsoft Community. I will assist you in providing steps to determine the cause of the issue while working with Office 2013 on the computer.

This error may also occur if the Office installation is corrupted.

Do you have multiple version of Office installed in the computer?

Step 1:

You may run the fix it from the article below to remove corrupt Office 2013 keys from the computer:

http://support.microsoft.com/kb/2739501

Note: Try to save the fix it tool to the desktop and then run it to remove Office.

If fix it tool failed to run, you may try the manual removal of Office 2013 step from the above article.

Step 2:

Try the steps from the section ‘Start an In Private browser session’ in the article below:

http://support.microsoft.com/kb/2811180

Once you complete the above mentioned steps, you may download Office 2013 using the link below and install it using the subscription license and verify the status

https://officesetup.getmicrosoftkey.com/

https://office.microsoft.com/MyAccount.aspx

I hope the above steps help. If you need further assistance on this particular issue or any other Office related issues let us know and we will be glad to assist you.

Thank you.

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  1. Drew - 810 Reputation points
    2016-10-18T02:11:43+00:00

    At the point now where I'm going to have to charge my client to perform a fresh install of Windows 10.

    I know I joined the party a bit late & that may be why I'm having a tough time to know why you "have to " do that.

    Because...

    (1) w/ 365 being in place it has Support included which can & should be used.

    (2) I don't (personally, rightly or wrongly) feel the issue is w/ 10 but, rather exclusively an Office (365) issue which, is web-based not, the machine.

    and (3) see #1.

    Forgive & ignore if N/A due to my speaking whilst arriving mid-way through Act 2.

    Cheers,

    Drew

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  2. Anonymous
    2016-10-18T00:52:59+00:00

    Heath,

    Upgrade the Office 2013 to Office 2016. Or switch over to Office 365.

    Cheers,

    Drew

    My client IS obtaining the product through 365, using an E3 license

    Upgraded to 2016 now I'm getting a completely different error within the preview pane which I've been discussing with other users also, of which there is no  obvious fix.

    At the point now where I'm going to have to charge my client to perform a fresh install of Windows 10.

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  3. Drew - 810 Reputation points
    2016-10-14T05:36:42+00:00

    Heath,

    Upgrade the Office 2013 to Office 2016. Or switch over to Office 365.

    Cheers,

    Drew

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  4. Anonymous
    2016-10-14T03:31:10+00:00

    Just put my client on Office 2013, he's running Windows 10.

    I'm getting this every time I try to open a document, and he refuses to disable preview pane, even though it fixes it when it's disabled.

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