Sorry, something went wrong and Word was unable to start. (24)

Anonymous
2013-02-21T21:37:42+00:00

I am running Windows 8 and am unable to repair Microsoft Word 2013 after getting this message.  I also get this message when trying to open all microsoft office documents.

Microsoft 365 and Office | Install, redeem, activate | For home | Windows

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Anonymous
2013-02-22T12:36:35+00:00

Hi Dan,

Thank you for posting in Microsoft Community. I will assist you in providing steps to determine the cause of the issue while working with Office 2013 on the computer.

This error may also occur if the Office installation is corrupted.

Do you have multiple version of Office installed in the computer?

Step 1:

You may run the fix it from the article below to remove corrupt Office 2013 keys from the computer:

http://support.microsoft.com/kb/2739501

Note: Try to save the fix it tool to the desktop and then run it to remove Office.

If fix it tool failed to run, you may try the manual removal of Office 2013 step from the above article.

Step 2:

Try the steps from the section ‘Start an In Private browser session’ in the article below:

http://support.microsoft.com/kb/2811180

Once you complete the above mentioned steps, you may download Office 2013 using the link below and install it using the subscription license and verify the status

https://officesetup.getmicrosoftkey.com/

https://office.microsoft.com/MyAccount.aspx

I hope the above steps help. If you need further assistance on this particular issue or any other Office related issues let us know and we will be glad to assist you.

Thank you.

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  1. Anonymous
    2014-08-23T12:03:39+00:00

    Hello,

    I know how difficult it is if you are unable to work with Office application installed on the computer.

    Since ‘fix it’ failed to resolve the issue, lets  manually uninstall Office 2013 by following the section ’**Manual steps to remove Microsoft Office 2013 MSI installations’**from the following article this will remove all the installed components of Office 2013 from the computer.

    http://support.microsoft.com/kb/2739501

    Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs.

    Once the uninstallation is completed you may sign in to www.office.com/myaccount using the subscribed/registered email address, download and install Office from my account page and verify the status.

    You may also refer to the general troubleshooting steps mentioned in the article below while installing Office 2013/Office 365 subscription.

    http://support.microsoft.com/kb/2822317

    I hope the above information helps. Let us know if you need further assistance.

    Thank you.

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  2. Anonymous
    2014-08-23T11:19:19+00:00

    Raju:

    If you read through this entire post you will see that the above stesp DO NOT WORK.  This has been told to you several times with no other fixes from you.   All you send is  a "form" response but don't really care if it helps someone.   Isn't that the whole point of using this forum is to find a solution?

    I have done all of this and I reinstalled office and it still does it.

    So why not be truthful....there is NO fix for this problem.

    It is better to be just honest than to let people waste their time on a fix that does not fix the problem.

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  3. Anonymous
    2014-08-23T06:00:25+00:00

    I see. You'd rather argue and play "gotcha." This is where my interactions with you end.

    ...To everyone else reading this thread, I appear to be in the same magical 5% boat with rocketmama. There are no "preview panes" open when this occurs.

    IT'S A FLAWED PRODUCT. PERIOD. It's only just barely short of malware, and frankly there should be a class-action lawsuit.

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  4. Anonymous
    2014-08-23T04:38:24+00:00

    Do you mean to tell me that you don't use Windows Explorer because you Windows 7? 

    Have a look: http://www.wikihow.com/Open-Windows-Explorer

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