Sorry, something went wrong and Word was unable to start. (24)

Anonymous
2013-02-21T21:37:42+00:00

I am running Windows 8 and am unable to repair Microsoft Word 2013 after getting this message.  I also get this message when trying to open all microsoft office documents.

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Anonymous
2013-02-22T12:36:35+00:00

Hi Dan,

Thank you for posting in Microsoft Community. I will assist you in providing steps to determine the cause of the issue while working with Office 2013 on the computer.

This error may also occur if the Office installation is corrupted.

Do you have multiple version of Office installed in the computer?

Step 1:

You may run the fix it from the article below to remove corrupt Office 2013 keys from the computer:

http://support.microsoft.com/kb/2739501

Note: Try to save the fix it tool to the desktop and then run it to remove Office.

If fix it tool failed to run, you may try the manual removal of Office 2013 step from the above article.

Step 2:

Try the steps from the section ‘Start an In Private browser session’ in the article below:

http://support.microsoft.com/kb/2811180

Once you complete the above mentioned steps, you may download Office 2013 using the link below and install it using the subscription license and verify the status

https://officesetup.getmicrosoftkey.com/

https://office.microsoft.com/MyAccount.aspx

I hope the above steps help. If you need further assistance on this particular issue or any other Office related issues let us know and we will be glad to assist you.

Thank you.

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  1. Anonymous
    2014-02-05T05:30:33+00:00

    This is what worked for me:

    I disabled the preview pane when viewing files (running Windows 7 64bit and Office Home premium).

    Before this, I had tried everything and I mean everything. I was about to go back to using Office 2007 until I read this.

    When I enable the preview pane, I get the message 'Sorry something went wrong, Word was unable to start (24)'. When I disable it, it goes away.

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  2. Anonymous
    2013-05-01T15:53:03+00:00

    We were getting this error when opening word 2013, and randomly when working in word.  We would get it during the repair installs too.  What fixed for us is to uninstall the 32bit office, and install the 64bit.  Microsoft recommends you to install the 32 bit version of office even on 64bit OS, but in our case the 64 bit version of office worked better on our 64bit OS.

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  3. Anonymous
    2013-04-30T23:24:50+00:00

    I have this same error with word 2013 when trying to open a word document from an HTTP link.  I get the error but the document eventually opens.... although it is way slower than my old WinXP with word 2003!  Can I just get rid of the error?

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  4. Anonymous
    2013-04-10T06:09:28+00:00

    The fix(es) don't work.

    How to uninstall and get a free copy of 2010?

    Need ASAP.

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