Office 365 subscription, unable to activate on Mac computer "Error code:0x80072f17"

Anonymous
2013-02-04T18:59:13+00:00

If I try to activate using the Product key, I get invalid product key error. If I tried to activate by signing into Office 365 subscription I get the below error

Error  "Sorry, there was a problem while trying to connect to your account. (Error code:0x80072f17)"

I am able to login to www.office.com/myaccount using my email address and password. I even changed my password and tried to activate using the new password but no luck.

Any suggestions?

Microsoft 365 and Office | Install, redeem, activate | For home | Other

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Anonymous
2014-05-08T19:20:02+00:00

Hi There,

There was an issue with activating Office 365 subscription on Mac with the associated error 0x80072f17.

At Microsoft we were able to find the root cause and have fixed the issue.

So I would like to inform you to attempt the activation again now and see if it works.

Thank you for patiently waiting for the resolution.

Ashutosh

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  1. Anonymous
    2014-04-28T15:49:17+00:00

    I was able to fix the issue by resetting all my security certificates(ones that had a blue Plus sign!) to system defaults. Accessed through keychain access in applications. Apple tec at apple store found this solution.

    This is from the apple site. 

    The Keychain holds passwords and certificates used to create authenticated connections from apps such as Mac App Store. If the issue still happens after following the previous steps, try editing your Keychain.

    1. Open Keychain Access located in /Applications/Utilities/
    2. Select Certificates from the left hand column under Category
    3. Type Class into the search field in the top right corner of the Keychain Access window and press return.
    4. Look through the list of results for any certificates that have a blue + over the icon.
    5. Double-click on a certificate that has the blue + over the icon to ‘Get info’ on the certificate.
    6. Click the disclosure triangle to the left of the word Trust to reveal the certificates permissions.
    7. Change Secure Sockets Layer (SSL): to ‘No Value Specified’ then close the window.
    8. Confirm the Administrator password in the window that will appear.
    9. Double-click on the same certificate that was opened in step 5.
    10. Again Click the disclosure triangle to the left of the word Trust to reveal the certificates permissions.
    11. Change When using this certificate: to ‘Use System Defaults’ then close the window.
    12. Again confirm the Administrator password in the window that will appear.
    13. Repeat steps 5 through 12 for any certificates that have a blue + over the icon. (Generally there are only one or two that will need to be edited.)
    14. Restart the system and test for the issue.

    Important: If the certificates do not allow themselves to be modified as is needed in steps 5 through 11, you need to reinstall OS X. After reinstalling, attempt these steps again.

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  2. Anonymous
    2014-05-07T19:54:56+00:00

    I have EXACTLY the same issue. No access to the software at all - how rubbish is Office 365? The software is completely useless...

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  3. Anonymous
    2014-05-07T21:40:41+00:00

    Would really love for this to be resolved... have no idea how to fix, and none of the fixes in this thread have worked at all. Very frustrating.

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  4. Anonymous
    2014-05-08T00:12:36+00:00

    Having this issue as well. Only started happening today. Really frustrating.

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