Office 365 subscription, unable to activate on Mac computer "Error code:0x80072f17"

Anonymous
2013-02-04T18:59:13+00:00

If I try to activate using the Product key, I get invalid product key error. If I tried to activate by signing into Office 365 subscription I get the below error

Error  "Sorry, there was a problem while trying to connect to your account. (Error code:0x80072f17)"

I am able to login to www.office.com/myaccount using my email address and password. I even changed my password and tried to activate using the new password but no luck.

Any suggestions?

Microsoft 365 and Office | Install, redeem, activate | For home | Other

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Anonymous
2014-05-08T19:20:02+00:00

Hi There,

There was an issue with activating Office 365 subscription on Mac with the associated error 0x80072f17.

At Microsoft we were able to find the root cause and have fixed the issue.

So I would like to inform you to attempt the activation again now and see if it works.

Thank you for patiently waiting for the resolution.

Ashutosh

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  1. Anonymous
    2013-04-09T18:51:29+00:00

    Me too contacted support 4 hours with them gave remote access still no help promised to ring back never did worst service on planet

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  2. Anonymous
    2013-08-03T07:51:28+00:00

    ME TOO! I've paid, entered my product key with existing live ID, downloaded the software, but can't seem to activate the Office 365 platform & get Office up & running for my new small business.  AND the support is non-existent.  If it exists I can't find it.  MICROSOFT - is this too tough for you?

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  3. Anonymous
    2013-09-07T09:53:32+00:00

    I am also having the same issue - were you ever able to resolve this?  I was able to get all the way through the process and activate Office on my laptop but still getting error message on the desktop.

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  4. Anonymous
    2013-09-07T21:24:01+00:00

    This is a community discussion list. You are not talking to Microsoft here. We are your peers.

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