Office 365 subscription, unable to activate on Mac computer "Error code:0x80072f17"

Anonymous

If I try to activate using the Product key, I get invalid product key error. If I tried to activate by signing into Office 365 subscription I get the below error

Error "Sorry, there was a problem while trying to connect to your account. (Error code:0x80072f17)"

I am able to login to www.office.com/myaccount using my email address and password. I even changed my password and tried to activate using the new password but no luck.

Any suggestions?

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous

Hi There,

There was an issue with activating Office 365 subscription on Mac with the associated error 0x80072f17.

At Microsoft we were able to find the root cause and have fixed the issue.

So I would like to inform you to attempt the activation again now and see if it works.

Thank you for patiently waiting for the resolution.

Ashutosh

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104 additional answers

Anonymous

2014-05-08T10:50:25+00:00

i am sharing a subscription, and office can not be activated...same error message.

any suggestions?
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Anonymous

2014-05-08T10:35:28+00:00

Thanks Paul, the more posts this forum receives the sooner others will know they are not alone and that the error is not with their new Mac.
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Anonymous

2014-05-08T10:14:52+00:00

Did you ask them to gift you the software to correct the issue?

Yes. The response was that it was 'impossible', although I think she actually meant 'financially unattractive'!
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Anonymous

2014-05-08T10:09:28+00:00

Did you ask them to gift you the software to correct the issue?
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