Office 365 subscription, unable to activate on Mac computer "Error code:0x80072f17"

Anonymous
2013-02-04T18:59:13+00:00

If I try to activate using the Product key, I get invalid product key error. If I tried to activate by signing into Office 365 subscription I get the below error

Error  "Sorry, there was a problem while trying to connect to your account. (Error code:0x80072f17)"

I am able to login to www.office.com/myaccount using my email address and password. I even changed my password and tried to activate using the new password but no luck.

Any suggestions?

Microsoft 365 and Office | Install, redeem, activate | For home | Other

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2014-05-08T19:20:02+00:00

Hi There,

There was an issue with activating Office 365 subscription on Mac with the associated error 0x80072f17.

At Microsoft we were able to find the root cause and have fixed the issue.

So I would like to inform you to attempt the activation again now and see if it works.

Thank you for patiently waiting for the resolution.

Ashutosh

Was this answer helpful?

20+ people found this answer helpful.
0 comments

104 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2014-05-08T13:39:57+00:00

    I'm from Finland and I am having this exact same problem. My MacBook has had Office for Mac running on it for 4 months, but today it will not open, and when I try to sign in it gives me that same error code.

    I have had this same problem once before, and on that time, deactivating my Office install on my computer worked. I deactivated my Office install for the computer in question, deleted the software from my computer, and then reinstalled it, and that made it work again. 

    I know that many of you have probably already tried this, but if you have not, it might be worth a shot. There is a possibility that the problem has evolved, and that the same fix will not work again, but you never know.

    Since I have had this problem twice now, I called a Microsoft help line about it. They said that they know about the problem. The man on the other end of the line read the error code to me before I told it to him. He told me that they are trying to fix the problem, and that I should try again in 24 hours.

    The Microsoft help line told me that they have this problem worldwide with Office for Mac, and that it is a brand new problem, but since I have had this same problem before, and since this thread was started last year, I do not believe it is a new problem.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2014-05-08T13:32:22+00:00

    Installed 365 on my iMac last night -  3 times!! But tech support have told me that this issue is for Mac users and is a server activation issue that they are trying to resolve .... They have asked me to wait for 24 hours while they solve it.... Very frustrating as it gets in the way of study and work but I will wait that long as I have to.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2014-05-08T13:32:16+00:00

    Why can´t they just provide us with temporary product keys

    Was this answer helpful?

    0 comments
  4. Anonymous
    2014-05-08T13:03:25+00:00

    Sweden. Same problem, server error. Impossible to get any information at all.

    Please note that now MS is charging as monthly, instead of a one time license fee as before when you purchased the soft ware fysically.

    So instead of having a one time income, they now charge you far more than before. Smart. The money is definitly not spent on the support.....

    Was this answer helpful?

    0 comments