How to change the installation language of Office 2013

Similar problem here.

I purchased Office 2013 from WalMart & when I went to install it I must have selected Portuguese as the language.  My husband stopped installation as soon as we realized it was no longer in English.  The online Microsoft help suggestion of uninstalling & reinstalling isn't working (we can't uninstall it since we stopped installation).  The Microsoft online chat agent said she couldn't help us & told us to call support.  Support was almost accusatory that we hadn't really purchased the product.  Then she switched to saying we must have purchased the Portuguese product (everything on the box is in English & no where on the packaging does it indicate it's any other version) so we should return it to WalMart.  She agreed that WalMart is not likely to take the open box back with our promise that it's trying to install in another language.  Then she said there was nothing she could do for us & we'd need to purchase another one!  Eventually she gave him the phone number for "Advanced Technical Support" and told us to call them tomorrow.

Has anyone found a way around this language mess other than hoping someone gives out a new product key?  I feel silly that I accidentally clicked on the wrong language (I'm assuming that's what I did) but I can't understand why changing to the correct language has to be such a challenge.

H,

Thank you for choosing Microsoft Community. I will assist you with the issue you are facing related to Office 2013 installation.

You may refer to the steps mentioned in the link below:

http://office.microsoft.com/en-us/support/change-the-language-of-office-365-home-premium-HA104030885.aspx

I hope the above link helps.

Thank you.

Hello virgehokie,

I believe there are only 2 solutions to this problem.  The best solution is to get Microsoft to issue you with a new product key of Office in English, and disable your current version.  This was the outcome to one persons experience on this thread.

The other option which Microsoft offered me and several others here is a voucher for a language pack.  The downside with this option is that you will still have a Portuguese version of Office, thus when installing it you will have all the menus in Portuguese, it will not be until you install the language pack, that the Office menus will revert to English.

If Microsoft offer you the language pack solution I suggest that you get them to walk you through the installation process.

WilsRob

H,

Thank you for choosing Microsoft Community. I will assist you with the issue you are facing related to Office 2013 installation.

 

You may refer to the steps mentioned in the link below:

http://office.microsoft.com/en-us/support/change-the-language-of-office-365-home-premium-HA104030885.aspx

 

I hope the above link helps.

Thank you.

Thanks for the suggestion. Unfortunately, I've already tried this solution but I purchase Office 2013 not Office 365. The product has been uninstalled but there are no "Language Options" under My Account. It just says "Language: Portuguese (Brasil)" & there is no drop-down menu.  Do you have any suggestions that are specific for Office 2013? Thanks!

Hi,

Thank you for replying.

The  below mentioned link applies to Office 2013 program as well.

http://office.microsoft.com/en-us/support/change-the-language-of-office-365-home-premium-HA104030885.aspx

What is the browser in use?

If it is internet explorer, try resetting the internet explorer settings and check it helps.

http://support.microsoft.com/kb/923737

Note: The Reset Internet Explorer Settings feature might reset security settings or privacy settings that you added to the list of Trusted Sites. The Reset Internet Explorer Settings feature might also reset parental control settings. We recommend that you note these sites before you use the Reset Internet Explorer Settings feature.

If the above step fails, try with a different browser and check if it helps in resolving the issue.

You may also start an ‘InPrivate browser session’ as mentioned in the article below and check if it helps in getting to the right option to install Office:

http://support.microsoft.com/kb/2811180

Let us know the result. If you need further assistance, I will be glad to assist you.

Thank you.