How to change the installation language of Office 2013

Hello snomn,

I have a similar problem, I was upgrading from 2010 to 2013 via the free upgrade, and somehow selected the German language version instead of English.  I haven't downloaded it yet.  I contacted Microsoft via phone, the suggestion was to continue with the download of the German version, then install the trial English Language Pack from here

http://www.microsoft.com/en-us/download/details.aspx?id=30354

Not sure I want to do that...

How did you contact support, via email or phone?? I think generation of a new key sounds like the best solution.

WilsRob

Hi WilsRob,

I contacted Microsoft initially by phone and after that we communicated via e-mail. My case actually had to arrive at the manager/boss for the support center before it was solved. In fact, my problem wasn't solved, they just provided me with a way around my problem by generating a new key for me.

snomn

Hey snomn,

This is really weird. I have the exact same problem as you.

I'm sure I selected Norwegian and ended up with Polish. It could be because of the rather sensitive touchpad, but coming from Norwegian and ending up with Polish, the same language as you....? Kinda weird if you ask me.

I found this link http://office.microsoft.com/en-us/support/i-installed-the-wrong-language-of-office-how-do-i-install-the-correct-one-HA104030885.aspx, but the "Language and install options" doesn't seem to be available for me.

I haven't downloaded the software yet (as WilsRob), so I think the best thing will be to contact support. I'm very disappointed with the way this product key registration works and would have expected better.

MartienK

Hey snomn,

This is really weird. I have the exact same problem as you.

I'm sure I selected Norwegian and ended up with Polish. It could be because of the rather sensitive touchpad, but coming from Norwegian and ending up with Polish, the same language as you....? Kinda weird if you ask me.

I found this link http://office.microsoft.com/en-us/support/i-installed-the-wrong-language-of-office-how-do-i-install-the-correct-one-HA104030885.aspx, but the "Language and install options" doesn't seem to be available for me.

I haven't downloaded the software yet (as WilsRob), so I think the best thing will be to contact support. I'm very disappointed with the way this product key registration works and would have expected better.

MartienK

Yup,

it's the damn touchpad's fault. Since Polish was the next language in the selection list and I was unlucky enough to do an unintentional "scroll" with the touchpad at the time I wanted to submit my settings. The selection jumped down a notch and I ended up with Polish.

The supid part here is that not even Microsoft knows how to solve this problem. MS haven't taken into account that people _might_ submit the incorrect settings and MS/Office "locks" the settings after they're submitted, and refuses you to change the language afterwards.

So if you don't get hold of a nice and helpful person at the MS Support Center, you're most likely stuck with Polish (or whatever language you "didn't" select), unable to get it changed.

snomn

Hi

I have exactly the same problem but mine is Finnish instead of English. It seems from what I have seen that the touchpad seems to jump to the language just below the one you have selected- not helpful. Judging from the unhelpful and curiously ill formed responses from MS do you think this a ploy to just give up and by another version?

Richard

Why would this be a ploy for you to give up? I admit it is a very poor user experience, but with a little perseverance you'll be able to solve this. For Microsoft it is probably one of those lesser priority things, one they will fix in a few months or a year or so. Meanwhile, just call support. Use this as a reference if you need it.

The way they solved this for me was to get me a Norwegian language pack free of charge. I had to go through the install in Polish (with the help of a translate tool) and ended up, as expected, with an all Polish version of Office. After installing the Norwegian language pack from the Microsoft store, all was well. Only trace left is the ability to switch to Polish spellings checker etc.

Thanks snomn for pointing me in the right direction. And I do hope there will be a better solution soon! Because, as stated, it is still registered under Polish under My Account...

MartienK