How to change the installation language of Office 2013

Anonymous

Hi,

I bought the boxed version of Office 2013 Home and Business English edition at a local store.

I come home, open the box and there's no disc (!??)

I go to office.com/setup as per instructions, enter my key and then forced to created a microsoft account.

While creating the microsoft account, I chose by mistake Canada - French.

At the installation page, I realize that the selected language is French and that I cannot change it.

I go over all th My Account options to find the language setting in order to change it but no hope.

I figure that if I download the media maybe I will get the option of choosing my language... guess what.

I burn the image, pop the disc in and its only in French with no choice of choosing English!!!

Please Help I bought an English version, I want the English version!

Thanks,

Please note: this is not about the input language but the installation language (GUI)

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Anonymous

2013-02-18T15:42:12+00:00

Hi,

I have the exact same problem as Malek. I accidentally registered Office 2013 with Polish instead of Norwegian (I don't know how that happened, maybe I scrolled by mistake or something). I realized my mistake one second after I clicked next, but didn't worry too much about it, thinking that changing the language later on wouldn't be a problem. I was wrong!

At the installation page I realize that the selected language is Polish and that I cannot change it. I don't understand a word of Polish and I can't seem to find a way to change the registered language to the language I wanted. Now I'm stuck with a Polish version of Office 2013 that has little to zero value to me.

I also tried to download Office 2013, hoping I could easily change the language, but no, it was Polish all the way.

And as Malek stated, we're not looking for a language pack, but to change the language that Office 2013 is registered with under office.com/myaccount (which also is the installation language).

The name of the setup file I get when I click download Office 2013 under MyAccount is:

Setup.X86.pl-PL_HomeStudentRetailxxxxxxxxxxxxxxxxxxxxxxxxx.exe

The third part of the filename (pl-PL) refers to the language (Polish) and the country (Poland) that the product is registred as and what the setup/downloader will install. I want this to say nb-NO for Norwegian and Norway, e.g.

Setup.X86.nb-NO_HomeStudentRetail_xxxxxxxxxxxxxxxxxxxxxx_.exe

Any suggestions on how to change the registered language or do I actually have to call Microsoft to get this fixed? :/

snomn

Hi,

I ended up contacting Microsoft Support. But to my suprise, even they couldn't change the selected language of my Office 2013 (omg....).

It actually ended up with Microsoft having to generate a new installation key for me, so that I could install the Norwegian version.

I couldn't register this key with my Outlook account, so the original Office 2013 with Polish language is still registered to my account, but the new key provided me with the Norwegain setup file and I managed to install the Norwegian version on the laptop.

snomn
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Anonymous

2013-02-22T22:13:23+00:00

hi there,

I seem to be in the same boat as malek too.

somehow the language selection dropped one choice onto French.

I now have office 2013 in French and cant understand how to switch back to English.

MS phonelines have been rubbish, just back and forth to links that are not related.

I have uninstalled office now, but if I go back to office.com and to my account I just get an error saying come back later...
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Anonymous

2013-03-01T17:48:08+00:00

Oh well... the case is still open... I get an email from time to time telling me its still under investigation.

This is really taking forever for such a simple thing.
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Anonymous

2013-04-18T00:19:30+00:00

Hello snomn,

I have a similar problem, I was upgrading from 2010 to 2013 via the free upgrade, and somehow selected the German language version instead of English. I haven't downloaded it yet. I contacted Microsoft via phone, the suggestion was to continue with the download of the German version, then install the trial English Language Pack from here

http://www.microsoft.com/en-us/download/details.aspx?id=30354

Not sure I want to do that...

How did you contact support, via email or phone?? I think generation of a new key sounds like the best solution.

WilsRob
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Anonymous

2013-05-03T17:26:10+00:00

Hi Malek,

Thank you for posting your question in Microsoft Community. I shall assist you with the issue you are facing with Office 2013 installation.

You may refer to the section ‘Benefits of the new Office’ under that click Can I use Office languages other than the one I originally purchased? :

http://office.microsoft.com/en-us/products/office-frequently-asked-questions-FX102926087.aspx

I hope the above link helps. If you need further assistance on this particular issue or any other Office related issues let us know and we will be glad to assist you.

Thank you.

We've run into this problem with two different products.

Had a customer who bought Office 2013 Home & Student English version ...when they went to install it , it defaulted to French installation.... we had another customer who just purchased Project 2013 English and is having the exact same problem where it wants to install in French Language.

Is this a KNOWN bug at Microsoft? How can our clients resolve this - they want to return the products for refund and we need to get this fixed.

Please advise how we should direct them !
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