How to change the installation language of Office 2013

Anonymous
2013-02-02T23:38:44+00:00

Hi,

I bought the boxed version of Office 2013 Home and Business English edition at a local store.

I come home, open the box and there's no disc (!??)

I go to office.com/setup as per instructions, enter my key and then forced to created a microsoft account.

While creating the microsoft account, I chose by mistake Canada - French.

At the installation page, I realize that the selected language is French and that I cannot change it.

I go over all th My Account options to find the language setting in order to change it but no hope.

I figure that if I download the media maybe I will get the option of choosing my language... guess what.

I burn the image, pop the disc in and its only in French with no choice of choosing English!!!

Please Help I bought an English version, I want the English version!

Thanks,

Please note: this is not about the input language but the installation language (GUI)

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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  1. Anonymous
    2013-02-06T00:38:28+00:00

    Snomn - do the following steps allow you to get the Norwegian installation?

     

    (1) Open the URL https://office.microsoft.com/nb-no/MyAccount.aspx

    (2) Sign-In with your Windows Account

    (3) Select the link 'Språk- og installasjonsalternativer'

    (4) From the dropdown, select 'Norsk'

    (5) Click the 'Installer' button

     

    Malek - is it the English version of Office 365 that you are looking for? If so

     

    (1) Open the URL https://office.microsoft.com/en-us/MyAccount.aspx

    (2) Sign-In with your Windows Account

    (3) Select the link 'Language and install options'

    (4) From the dropdown, select 'English'

    (5) Click the 'Install' button

     

    Hi Dec,

    I am what is commonly reffered as a power user, even an IT geek :-)

    Before posting here, I made sure to go thru every setting page of the myAccount mini website and there's no way to change the language.

    What you are reffering to is greyed out, I see Language: Français, but that setting is unchangeable.

    I have contacted Microsoft, they were able to easily reproduce it and they recognized that this is a bug and will work on it.

    A case is opened and should be resolved in 3 to 5 days.

    I'll update you folks on this.

    Thank you very much for your time!

    Malek

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  2. Anonymous
    2013-02-06T00:40:13+00:00

    Hi, If you just bought the Office 2013 by yourself the best resolution is to refund the first order because once you choose the language during setup (either by mistake) it will be on that software forever. Once refunded place a new order and repeat the whole set up process again and should be careful this time regarding the language. If you purchased office 2010 to get the free office15 version, you might want to check first the availability of OFFICE 2010 on the website first.

    I bought and English package in a retail store and there's a no return policy on opened software.

    In any case, even if I get a new box, myAccount is stuck in French and can't be changed.

    Thanks for your reply.

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  3. Anonymous
    2013-02-06T03:16:58+00:00

    Microsoft North American Retail Product Refund Guideline

    https://www.microsoft.com/mscorp/productrefund/refund.mspx

    NOTE:Print out this page and show it to the store!

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  4. Anonymous
    2013-02-18T15:26:20+00:00

    Microsoft North American Retail Product Refund Guideline

    https://www.microsoft.com/mscorp/productrefund/refund.mspx

    NOTE:Print out this page and show it to the store!

    This does not solve the problem.

    If I get a new box of an English office, come back home and set it up.

    Well it'll be in French again since MyAccount is stuck in French and cannot be changed to English.

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  5. Anonymous
    2013-02-18T15:27:25+00:00

    Here is the case number:  1195574856.

    I cannot believe that it is still not solved, I get sent back and from the Office to Store teams and back again...

    Service is subpar.

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