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Hi,
I bought the boxed version of Office 2013 Home and Business English edition at a local store.
I come home, open the box and there's no disc (!??)
I go to office.com/setup as per instructions, enter my key and then forced to created a microsoft account.
While creating the microsoft account, I chose by mistake Canada - French.
At the installation page, I realize that the selected language is French and that I cannot change it.
I go over all th My Account options to find the language setting in order to change it but no hope.
I figure that if I download the media maybe I will get the option of choosing my language... guess what.
I burn the image, pop the disc in and its only in French with no choice of choosing English!!!
Please Help I bought an English version, I want the English version!
Thanks,
Please note: this is not about the input language but the installation language (GUI)
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
H,
Thank you for choosing Microsoft Community. I will assist you with the issue you are facing related to Office 2013 installation.
You may refer to the steps mentioned in the link below:
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Thank you.
Similar problem here.
I purchased Office 2013 from WalMart & when I went to install it I must have selected Portuguese as the language. My husband stopped installation as soon as we realized it was no longer in English. The online Microsoft help suggestion of uninstalling & reinstalling isn't working (we can't uninstall it since we stopped installation). The Microsoft online chat agent said she couldn't help us & told us to call support. Support was almost accusatory that we hadn't really purchased the product. Then she switched to saying we must have purchased the Portuguese product (everything on the box is in English & no where on the packaging does it indicate it's any other version) so we should return it to WalMart. She agreed that WalMart is not likely to take the open box back with our promise that it's trying to install in another language. Then she said there was nothing she could do for us & we'd need to purchase another one! Eventually she gave him the phone number for "Advanced Technical Support" and told us to call them tomorrow.
Has anyone found a way around this language mess other than hoping someone gives out a new product key? I feel silly that I accidentally clicked on the wrong language (I'm assuming that's what I did) but I can't understand why changing to the correct language has to be such a challenge.
Why would this be a ploy for you to give up? I admit it is a very poor user experience, but with a little perseverance you'll be able to solve this. For Microsoft it is probably one of those lesser priority things, one they will fix in a few months or a year or so. Meanwhile, just call support. Use this as a reference if you need it.
The way they solved this for me was to get me a Norwegian language pack free of charge. I had to go through the install in Polish (with the help of a translate tool) and ended up, as expected, with an all Polish version of Office. After installing the Norwegian language pack from the Microsoft store, all was well. Only trace left is the ability to switch to Polish spellings checker etc.
Thanks snomn for pointing me in the right direction. And I do hope there will be a better solution soon! Because, as stated, it is still registered under Polish under My Account...
MartienK
Hi
I have exactly the same problem but mine is Finnish instead of English. It seems from what I have seen that the touchpad seems to jump to the language just below the one you have selected- not helpful. Judging from the unhelpful and curiously ill formed responses from MS do you think this a ploy to just give up and by another version?
Richard
Hey snomn,
This is really weird. I have the exact same problem as you.
I'm sure I selected Norwegian and ended up with Polish. It could be because of the rather sensitive touchpad, but coming from Norwegian and ending up with Polish, the same language as you....? Kinda weird if you ask me.
I found this link http://office.microsoft.com/en-us/support/i-installed-the-wrong-language-of-office-how-do-i-install-the-correct-one-HA104030885.aspx, but the "Language and install options" doesn't seem to be available for me.
I haven't downloaded the software yet (as WilsRob), so I think the best thing will be to contact support. I'm very disappointed with the way this product key registration works and would have expected better.
MartienK
Yup,
it's the damn touchpad's fault. Since Polish was the next language in the selection list and I was unlucky enough to do an unintentional "scroll" with the touchpad at the time I wanted to submit my settings. The selection jumped down a notch and I ended up with Polish.
The supid part here is that not even Microsoft knows how to solve this problem. MS haven't taken into account that people _might_ submit the incorrect settings and MS/Office "locks" the settings after they're submitted, and refuses you to change the language afterwards.
So if you don't get hold of a nice and helpful person at the MS Support Center, you're most likely stuck with Polish (or whatever language you "didn't" select), unable to get it changed.
snomn