How to change the installation language of Office 2013

Hey snomn,

This is really weird. I have the exact same problem as you.

I'm sure I selected Norwegian and ended up with Polish. It could be because of the rather sensitive touchpad, but coming from Norwegian and ending up with Polish, the same language as you....? Kinda weird if you ask me.

I found this link http://office.microsoft.com/en-us/support/i-installed-the-wrong-language-of-office-how-do-i-install-the-correct-one-HA104030885.aspx, but the "Language and install options" doesn't seem to be available for me.

I haven't downloaded the software yet (as WilsRob), so I think the best thing will be to contact support. I'm very disappointed with the way this product key registration works and would have expected better.

MartienK

Hello snomn,

I have a similar problem, I was upgrading from 2010 to 2013 via the free upgrade, and somehow selected the German language version instead of English.  I haven't downloaded it yet.  I contacted Microsoft via phone, the suggestion was to continue with the download of the German version, then install the trial English Language Pack from here

http://www.microsoft.com/en-us/download/details.aspx?id=30354

Not sure I want to do that...

How did you contact support, via email or phone?? I think generation of a new key sounds like the best solution.

WilsRob

Hi WilsRob,

I contacted Microsoft initially by phone and after that we communicated via e-mail. My case actually had to arrive at the manager/boss for the support center before it was solved. In fact, my problem wasn't solved, they just provided me with a way around my problem by generating a new key for me.

snomn

Hi Malek,

Thank you for posting your question in Microsoft Community. I shall assist you with the issue you are facing with Office 2013 installation.

 

You may refer to the section ‘Benefits of the new Office’ under that click Can I use Office languages other than the one I originally purchased? :

http://office.microsoft.com/en-us/products/office-frequently-asked-questions-FX102926087.aspx

 

I hope the above link helps. If you need further assistance on this particular issue or any other Office related issues let us know and we will be glad to assist you.

 

Thank you.

We've run into this problem with two different products.

Had a customer who bought Office 2013 Home & Student English version ...when they went to install it , it defaulted to French installation....  we had another customer who just purchased Project 2013 English and is having the exact same problem where it wants to install in French Language.

Is this a KNOWN bug at Microsoft?  How can our clients resolve this  - they want to return the products for refund and we need to get this fixed.

Please advise how we should direct them !

Hello snomn,

I have a similar problem, I was upgrading from 2010 to 2013 via the free upgrade, and somehow selected the German language version instead of English.  I haven't downloaded it yet.  I contacted Microsoft via phone, the suggestion was to continue with the download of the German version, then install the trial English Language Pack from here

http://www.microsoft.com/en-us/download/details.aspx?id=30354

Not sure I want to do that...

How did you contact support, via email or phone?? I think generation of a new key sounds like the best solution.

WilsRob

Oh well... the case is still open... I get an email from time to time telling me its still under investigation.

This is really taking forever for such a simple thing.