How to change the installation language of Office 2013

Hi,

I have the exact same problem as Malek. I accidentally registered Office 2013 with Polish instead of Norwegian (I don't know how that happened, maybe I scrolled by mistake or something). I realized my mistake one second after I clicked next, but didn't worry too much about it, thinking that changing the language later on wouldn't be a problem. I was wrong!

At the installation page I realize that the selected language is Polish and that I cannot change it. I don't understand a word of Polish and I can't seem to find a way to change the registered language to the language I wanted. Now I'm stuck with a Polish version of Office 2013 that has little to zero value to me.

I also tried to download Office 2013, hoping I could easily change the language, but no, it was Polish all the way.

And as Malek stated, we're not looking for a language pack, but to change the language that Office 2013 is registered with under office.com/myaccount (which also is the installation language).

The name of the setup file I get when I click download Office 2013 under MyAccount is:

Setup.X86.pl-PL_HomeStudentRetailxxxxxxxxxxxxxxxxxxxxxxxxx.exe

The third part of the filename (pl-PL) refers to the language (Polish) and the country (Poland) that the product is registred as and what the setup/downloader will install. I want this to say nb-NO for Norwegian and Norway, e.g.

Setup.X86.nb-NO_HomeStudentRetail_xxxxxxxxxxxxxxxxxxxxxx_.exe

Any suggestions on how to change the registered language or do I actually have to call Microsoft to get this fixed? :/

snomn

Hi,

I ended up contacting Microsoft Support. But to my suprise, even they couldn't change the selected language of my Office 2013 (omg....).

It actually ended up with Microsoft having to generate a new installation key for me, so that I could install the Norwegian version.

I couldn't register this key with my Outlook account, so the original Office 2013 with Polish language is still registered to my account, but the new key provided me with the Norwegain setup file and I managed to install the Norwegian version on the laptop.

snomn

Here is the case number:  1195574856.

I cannot believe that it is still not solved, I get sent back and from the Office to Store teams and back again...

Service is subpar.

Microsoft North American Retail Product Refund Guideline

https://www.microsoft.com/mscorp/productrefund/refund.mspx

NOTE:Print out this page and show it to the store!

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This does not solve the problem.

If I get a new box of an English office, come back home and set it up.

Well it'll be in French again since MyAccount is stuck in French and cannot be changed to English.

Microsoft North American Retail Product Refund Guideline

https://www.microsoft.com/mscorp/productrefund/refund.mspx

NOTE:Print out this page and show it to the store!

Hi, If you just bought the Office 2013 by yourself the best resolution is to refund the first order because once you choose the language during setup (either by mistake) it will be on that software forever. Once refunded place a new order and repeat the whole set up process again and should be careful this time regarding the language. If you purchased office 2010 to get the free office15 version, you might want to check first the availability of OFFICE 2010 on the website first.

I bought and English package in a retail store and there's a no return policy on opened software.

In any case, even if I get a new box, myAccount is stuck in French and can't be changed.

Thanks for your reply.