Office365 Installed but can't find the programs....

Anonymous
2013-02-26T03:35:07+00:00

I've installed the trial version of Office365. When I log in to the website it says I only have 4 of 5 installs left and yet I cannot find the software anywhere on my laptop. It's a new laptop using windows 8. When I browse using explorer I can see a Microsoft office 15 folder but no programs. What am I doing wrong??? Sorry if the issue is rudimentary...

Microsoft 365 and Office | Install, redeem, activate | For home | Windows

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Anonymous
2013-02-26T15:19:41+00:00

Hi Brett,

Thank you for posting the question in Microsoft Community. As per the description you are unable to see the Office program on the computer. Let me assist you with the issue.

In order to troubleshoot the issue related to Office, try the steps below.

Step 1:

Verify if Office is installed on the computer:

Go to Start Screen and type > 'Control '(Without quotes)> Now Click on Settings > Select Control Panel > Click on Programs and Features > Search for Office suite.

If you are able to find the program in the Programs and features list, then try the steps below:

a) Swipe in from the right edge of the screen, and then tap Search. If you are using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then click Search.

b) In the Apps box, type Word, Excel, PowerPoint or Outlook. In the results pane, now click Word, Excel, PowerPoint or Outlook to open it.

If you are able to find the Office applications, then you may also pin the Office applications to start screen by doing the following:

·         To add Word, Excel, and PowerPoint to the Metro Start screen, right-click on it with your mouse or hold your finger on it till it becomes checked.

·         You will then see a panel open at the bottom of the Windows 8 Start screen where you can pin it.

·         Click on the Pin button and the program will now appear on your Windows

Step 2:

If the Office applications are not found in the App list, then you may remove the Office 365 trial from the computer and then reinstall it.

Run the 'Fix it' from the following article to remove the traces of Office 2013:

http://support.microsoft.com/kb/2739501

Note: You may save the ‘**Fix it’**tool to the desktop and then run it to remove Office 2013.

If fix it tool fails to run, you may try the manual removal of Office 2013 step from the above article.

Once the Office traces are removed, login to my account and download and install the program.

I hope the above information helps. If you need further assistance on this particular issue or any other Office related issues let us know and we will be glad to assist you.

Thank you.

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  1. Anonymous
    2015-07-31T15:10:06+00:00

    Following the instructions:

    Start>typed in Control>Settings>Apps & features

    I now see that Microsoft Office 365 Home Premium is UNAVAILABLE.

    Are you kidding me (and all the millions of users) that what I paid for is no longer available to me?

    SHAME on Microsoft. 

    Either refund my money or FIX this NOW!!!

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  2. Anonymous
    2015-06-04T23:00:15+00:00

    I finally found a way to talk to a live tech support agent.  The problem that kept my Office Aps from opening was a third party program that was causing a conflict.  I'm sorry that I don't remember the name of the conflicting program, but the tech support agent removed it and all is well now.

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  3. Anonymous
    2015-06-04T21:26:06+00:00

    In Programs & Features, select MS Office entry>Change>Repair......there are two types of repair a quick and full repair, try quick first

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  4. Anonymous
    2015-06-04T20:21:54+00:00

    OK... I found the apps in the ROOT folder of Program Files>Microsoft Office 15.  However when you click on the app EXE files, now I get the following:  "We're sorry, but Outlook has run into an error preventing it from working correctly.  Outlook will need to be closed as a result.  Would you like to repair now?"  Clicking yes doesn't help.  This message displays when you try to start any of the apps in the Office 265 Suite.  Any help much appreciated.

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