Mac Office 2011 Update 14.2.4: "Error encountered installation failed".

Anonymous

I have tried installing the latest update of Mac Office 2011 which is version 14.2.4, however, at the end of the installation I get a message "error encountered installation failed".

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Anonymous

Hi everyone!

Thanks to everyone who sent installation logs for this issue. There are two separate 14.2.4 installation issues that have shown up in this thread.

The first issue (and most common in this thread) stems from re-installing on top of existing installations. In general, don’t do this. Re-installing on top of existing installations can re-introduce files that should not be present. If you need to re-install, please be sure to remove Office 2011 as described on the following links:

Video | Uninstall Office 2011

Step-by-Step Instructions | How to completely remove Office for Mac 2011

One workaround for the 14.2.4 update that has helped some users is to temporarily move or rename the /Library/Automator folder. You can do this by following the steps below:

With Finderopen, choose Go > Go to Folder...
Type in the following path and then click Go:

/Library 3. Find the Automator folder, select it, and then click the name of the folder again to Rename the folder. Name the folder Automator_OldNote: OS X may prompt you for your password. This is normal. 4. Attempt to install the 14.2.4 update again. 5. If the update installs correctly, rename the Automator_Old folder back to its original name: Automator

If that solution does not work and you know you have re-installed Office 2011 on top of an existing Office 2011 installation, you’ll need to remove Office 2011 properly and re-install.

The second issue was some users changed the size of the /tmp/ directory on their machine which was too small for the update to fully install. Re-sizing the /tmp/ directory resolved the install issue for these users.

If you're still experiencing issues installing the 14.2.4 update, please create your own thread by choosing **Ask a question...**at the top of this page. Be sure to include details about which solutions you've already tried.

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84 additional answers

Anonymous

2012-09-22T00:19:50+00:00

This worked thanks.
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Anonymous

2012-09-22T00:20:38+00:00

Sep 21 20:17:28 new-host-6.home installd[341]: PackageKit: Install Failed: Error Domain=PKInstallErrorDomain Code=112 "An error occurred while running scripts from the package “Office 2011 14.2.4 Update”." UserInfo=0x7ff204b4aca0 {NSFilePath=./postinstall, NSURL=file://localhost/Volumes/Microsoft%20Office%202011%2014.2.4%20Update/Office%202011%2014.2.4%20Update.pkg#Office2011_all_automator_14.2.4.combo.pkg, PKInstallPackageIdentifier=com.microsoft.office.all.automator.pkg.14.2.4.update, NSLocalizedDescription=An error occurred while running scripts from the package “Office 2011 14.2.4 Update”.} {

NSFilePath = "./postinstall";

NSLocalizedDescription = "An error occurred while running scripts from the package \U201cOffice 2011 14.2.4 Update\U201d.";

NSURL = "file://localhost/Volumes/Microsoft%20Office%202011%2014.2.4%20Update/Office%202011%2014.2.4%20Update.pkg#Office2011_all_automator_14.2.4.combo.pkg";

PKInstallPackageIdentifier = "com.microsoft.office.all.automator.pkg.14.2.4.update";

}

But moving the automator file does not work
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Anonymous

2012-09-22T01:16:22+00:00

Scott,

I moved the Automator folder as you suggested and I was able to install.

Before this I got an error at the last installation step.

I hadn't re-installed or done anything else.

Have just installed MacOffice 2011 and then installed updates as they appeared.

I didn't check the log: couldn't read your comment on where to find it, it doesn't display properly in the browser pane.

But thanks: problem solved.

However, why wasn't this issue noticed before?

Surely MS checks the updates?

Seems like a lot of others have the same issue.

Anyways, thanks for your advice.

Alan
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Anonymous

2012-09-22T02:24:23+00:00

What is "amusing" (not) is that right next to me is a 13" MacBook (touching it now)

same purchased Office and same Mtn Lion etc. etc

updated ASAP

also Excel provides me a gibberish question about lost files blah blah x 20

all software Mtn L and Office were/was purchased at the same time and day .. same day as Mtn Lion available

MAGIC!

OK

also

moved Automator to D top just for fun

ran safe mode

pretty much DGAF right now

PS glad I bought those 60 shares of Apple in 2009 … heh heh

overlooked Microsoft, I guess

LOg = mucho crapo

}

Sep 21 22:08:41 El-Chineros-24-iMac.local Installer[2060]: install:didFailWithError:Error Domain=PKInstallErrorDomain Code=112 "An error occurred while running scripts from the package “16807Office 2011 14.2.4 Update”." UserInfo=0x7f88f47823e0 {NSFilePath=./postinstall, NSURL=/Users/Tellier/Library/Caches/TemporaryItems/16807Office 2011 14.2.4 Update.pkg, PKInstallPackageIdentifier=com.microsoft.office.en.core_resources.pkg.14.2.4.update, NSLocalizedDescription=An error occurred while running scripts from the package “16807Office 2011 14.2.4 Update”.}

Sep 21 22:08:41 El-Chineros-24-iMac.local Installer[2060]: Install failed: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.

Sep 21 22:08:41 El-Chineros-24-iMac.local Installer[2060]: IFDInstallController F426C040 state = 7

Sep 21 22:08:41 El-Chineros-24-iMac.local Installer[2060]: Displaying 'Install Failed' UI.

Sep 21 22:08:42 El-Chineros-24-iMac.local Installer[2060]: 'Install Failed' UI displayed message:'The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.'.
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