Mac Office 2011 Update 14.2.4: "Error encountered installation failed".

Anonymous
2012-09-20T03:41:05+00:00

I have tried installing the latest update of Mac Office 2011 which is version 14.2.4, however, at the end of the installation I get a message "error encountered installation failed".

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Anonymous
2012-09-27T23:51:01+00:00

Hi everyone!

Thanks to everyone who sent installation logs for this issue.  There are two separate 14.2.4 installation issues that have shown up in this thread.

The first issue (and most common in this thread) stems from re-installing on top of existing installations. In general, don’t do this. Re-installing on top of existing installations can re-introduce files that should not be present. If you need to re-install, please be sure to remove Office 2011 as described on the following links:

Video | Uninstall Office 2011

Step-by-Step Instructions | How to completely remove Office for Mac 2011

One workaround for the 14.2.4 update that has helped some users is to temporarily move or rename the /Library/Automator folder. You can do this by following the steps below:

  1. With Finderopen, choose Go > Go to Folder...
  2. Type in the following path and then click Go:

/Library 3. Find the Automator folder, select it, and then click the name of the folder again to Rename the folder. Name the folder Automator_OldNote: OS X may prompt you for your password. This is normal. 4. Attempt to install the 14.2.4 update again. 5. If the update installs correctly, rename the Automator_Old folder back to its original name: Automator

If that solution does not work and you know you have re-installed Office 2011 on top of an existing Office 2011 installation, you’ll need to remove Office 2011 properly and re-install. 

The second issue was some users changed the size of the /tmp/ directory on their machine which was too small for the update to fully install. Re-sizing the /tmp/ directory resolved the install issue for these users.

If you're still experiencing issues installing the 14.2.4 update, please create your own thread by choosing **Ask a question...**at the top of this page. Be sure to include details about which solutions you've already tried.

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  1. Anonymous
    2012-09-24T15:38:26+00:00

    moving the installer folder and reinstalling does not work for me. Log files says:

    Sep 24 17:37:21 node-142-16-wireless-data.ams.nl.intern installd[1098]: PackageKit: Install Failed: Error Domain=PKInstallErrorDomain Code=112 "An error occurred while running scripts from the package “Office 2011 14.2.4 Update”." UserInfo=0x7f8b3c99d070 {NSFilePath=./postinstall, NSURL=file://localhost/Volumes/Microsoft%20Office%202011%2014.2.4%20Update/Office%202011%2014.2.4%20Update.pkg#Office2011_en_dcc_resources_14.2.4.combo.pkg, PKInstallPackageIdentifier=com.microsoft.office.en.dcc_resources.pkg.14.2.4.update, NSLocalizedDescription=An error occurred while running scripts from the package “Office 2011 14.2.4 Update”.} {

    NSFilePath = "./postinstall";

    NSLocalizedDescription = "An error occurred while running scripts from the package \U201cOffice 2011 14.2.4 Update\U201d.";

    NSURL = "file://localhost/Volumes/Microsoft%20Office%202011%2014.2.4%20Update/Office%202011%2014.2.4%20Update.pkg#Office2011_en_dcc_resources_14.2.4.combo.pkg";

    PKInstallPackageIdentifier = "com.microsoft.office.en.dcc_resources.pkg.14.2.4.update";

    }

    Sep 24 17:37:22 node-142-16-wireless-data.ams.nl.intern Installer[1071]: Install failed: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.

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  2. Anonymous
    2012-09-24T12:27:15+00:00

    Hi Scott,

    My install log is the following:

    Sep 24 14:25:10 rfc-1918 installd[2663]: PackageKit: ----- Begin install -----

    Sep 24 14:25:38 rfc-1918 installd[2663]: PackageKit: Install Failed: Error Domain=PKInstallErrorDomain Code=112 "An error occurred while running scripts from the package “16807Office 2011 14.2.4 Update”." UserInfo=0x7fd466a6ec30 {NSFilePath=./postinstall, NSURL=file://localhost/Users/nb/Library/Caches/TemporaryItems/16807Office%202011%2014.2.4%20Update.pkg#Office2011_it_core_resources_14.2.4.combo.pkg, PKInstallPackageIdentifier=com.microsoft.office.it.core_resources.pkg.14.2.4.update, NSLocalizedDescription=An error occurred while running scripts from the package “16807Office 2011 14.2.4 Update”.} {

    NSFilePath = "./postinstall";

    NSLocalizedDescription = "An error occurred while running scripts from the package \U201c16807Office 2011 14.2.4 Update\U201d.";

    NSURL = "file://localhost/Users/nb/Library/Caches/TemporaryItems/16807Office%202011%2014.2.4%20Update.pkg#Office2011_it_core_resources_14.2.4.combo.pkg";

    PKInstallPackageIdentifier = "com.microsoft.office.it.core_resources.pkg.14.2.4.update";

    }

    Sep 24 14:25:39 rfc-1918 Installer[2652]: Install failed: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.

    Sep 24 14:25:39 rfc-1918 Installer[2652]: Displaying 'Install Failed' UI.

    Sep 24 14:25:39 rfc-1918 Installer[2652]: 'Install Failed' UI displayed message:'The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.'.

    I also tried moving the automator folder on the desktop but did not work.

    Do you have any other suggestions?

    Thanks,

    Nick

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  3. Anonymous
    2012-09-24T09:31:57+00:00

    Here's the rest of the installation log:

    Sep 24 13:02:23 Rajivs-MacBook-Pro.local Installer[1371]: install:didFailWithError:Error Domain=PKInstallErrorDomain Code=112 "An error occurred while running scripts from the package “16807Office 2011 14.2.4 Update”." UserInfo=0x7fb7c5bfbe00 {NSFilePath=./postinstall, NSURL=/Users/rajiv/Library/Caches/TemporaryItems/16807Office 2011 14.2.4 Update.pkg, PKInstallPackageIdentifier=com.microsoft.office.all.automator.pkg.14.2.4.update, NSLocalizedDescription=An error occurred while running scripts from the package “16807Office 2011 14.2.4 Update”.}

    Sep 24 13:02:23 Rajivs-MacBook-Pro.local Installer[1371]: Install failed: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.

    Sep 24 13:02:23 Rajivs-MacBook-Pro.local Installer[1371]: IFDInstallController C587B3B0 state = 7

    Sep 24 13:02:23 Rajivs-MacBook-Pro.local Installer[1371]: Displaying 'Install Failed' UI.

    Sep 24 13:02:23 Rajivs-MacBook-Pro.local Installer[1371]: 'Install Failed' UI displayed message:'The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.'.

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  4. Anonymous
    2012-09-24T09:16:11+00:00

    Hi Scott,

    My installer log shows the following :

    Sep 24 12:58:15 Rajivs-MacBook-Pro.local Installer[1371]: @(#)PROGRAM:Install  PROJECT:Install-735

    Sep 24 12:58:15 Rajivs-MacBook-Pro.local Installer[1371]: @(#)PROGRAM:Installer  PROJECT:Installer-614

    Sep 24 12:58:15 Rajivs-MacBook-Pro.local Installer[1371]: Hardware: MacBookPro8,2 @ 2.40 GHz (x 8), 4096 MB RAM

    Sep 24 12:58:15 Rajivs-MacBook-Pro.local Installer[1371]: Running OS Build: Mac OS X 10.8.2 (12C54)

    Sep 24 12:58:15 Rajivs-MacBook-Pro.local Installer[1371]: Env: PATH=/usr/bin:/bin:/usr/sbin:/sbin

    Sep 24 12:58:15 Rajivs-MacBook-Pro.local Installer[1371]: Env: TMPDIR=/var/folders/00/v9683q088xj4jr001s6z70gr0000gp/T/

    Sep 24 12:58:15 Rajivs-MacBook-Pro.local Installer[1371]: Env: SHELL=/bin/bash

    Sep 24 12:58:15 Rajivs-MacBook-Pro.local Installer[1371]: Env: HOME=/Users/rajiv

    Sep 24 12:58:15 Rajivs-MacBook-Pro.local Installer[1371]: Env: USER=rajiv

    Sep 24 12:58:15 Rajivs-MacBook-Pro.local Installer[1371]: Env: LOGNAME=rajiv

    Sep 24 12:58:15 Rajivs-MacBook-Pro.local Installer[1371]: Env: SSH_AUTH_SOCK=/tmp/launch-mg20nj/Listeners

    Sep 24 12:58:15 Rajivs-MacBook-Pro.local Installer[1371]: Env: Apple_Ubiquity_Message=/tmp/launch-ENbqMl/Apple_Ubiquity_Message

    Sep 24 12:58:15 Rajivs-MacBook-Pro.local Installer[1371]: Env: Apple_PubSub_Socket_Render=/tmp/launch-YgqIBV/Render

    Sep 24 12:58:15 Rajivs-MacBook-Pro.local Installer[1371]: Env: COM_GOOGLE_CHROME_FRAMEWORK_SERVICE_PROCESS/USERS/RAJIV/LIBRARY/APPLICATION_SUPPORT/GOOGLE/CHROME_SOCKET=/tmp/launch-wpqqbt/ServiceProcessSocket

    Sep 24 12:58:15 Rajivs-MacBook-Pro.local Installer[1371]: Env: COMMAND_MODE=unix2003

    Sep 24 12:58:15 Rajivs-MacBook-Pro.local Installer[1371]: Env: __CF_USER_TEXT_ENCODING=0x1F6:0:0

    Sep 24 12:58:15 Rajivs-MacBook-Pro.local Installer[1371]: Office 2011 14.2.4 Update  Installation Log

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