Mac Office 2011 Update 14.2.4: "Error encountered installation failed".

Anonymous
2012-09-20T03:41:05+00:00

I have tried installing the latest update of Mac Office 2011 which is version 14.2.4, however, at the end of the installation I get a message "error encountered installation failed".

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Anonymous
2012-09-27T23:51:01+00:00

Hi everyone!

Thanks to everyone who sent installation logs for this issue.  There are two separate 14.2.4 installation issues that have shown up in this thread.

The first issue (and most common in this thread) stems from re-installing on top of existing installations. In general, don’t do this. Re-installing on top of existing installations can re-introduce files that should not be present. If you need to re-install, please be sure to remove Office 2011 as described on the following links:

Video | Uninstall Office 2011

Step-by-Step Instructions | How to completely remove Office for Mac 2011

One workaround for the 14.2.4 update that has helped some users is to temporarily move or rename the /Library/Automator folder. You can do this by following the steps below:

  1. With Finderopen, choose Go > Go to Folder...
  2. Type in the following path and then click Go:

/Library 3. Find the Automator folder, select it, and then click the name of the folder again to Rename the folder. Name the folder Automator_OldNote: OS X may prompt you for your password. This is normal. 4. Attempt to install the 14.2.4 update again. 5. If the update installs correctly, rename the Automator_Old folder back to its original name: Automator

If that solution does not work and you know you have re-installed Office 2011 on top of an existing Office 2011 installation, you’ll need to remove Office 2011 properly and re-install. 

The second issue was some users changed the size of the /tmp/ directory on their machine which was too small for the update to fully install. Re-sizing the /tmp/ directory resolved the install issue for these users.

If you're still experiencing issues installing the 14.2.4 update, please create your own thread by choosing **Ask a question...**at the top of this page. Be sure to include details about which solutions you've already tried.

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  1. Anonymous
    2012-09-23T16:14:07+00:00

    Im getting the same error. There doesn't seem to be an automator folder in my library folder for me to move.

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  2. Anonymous
    2012-09-23T15:02:58+00:00

    Hi 

    Move the /Library/Automator folder temporarily to somewhere else and then run the update. Afterwards move Automator back.

    Regards,

    Rob

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  3. Anonymous
    2012-09-23T14:35:52+00:00

    I get the following errors during install.

    *** process 3584 exceeded 500 log message per second limit  -  remaining messages this second discarded ***

    PackageKit: Install Failed: PKG: post-install scripts for "com.microsoft.office.all.automator.pkg.14.2.4.update"\nError Domain=PKInstallErrorDomain Code=112 UserInfo=0x102cf3600 "An error occurred while running scripts from the package ‚ÄúOffice 2011 14.2.4 Update‚Äù." {\n    NSFilePath = "./postinstall";\n    NSLocalizedDescription = "An error occurred while running scripts from the package \U201cOffice 2011 14.2.4 Update\U201d.";\n    NSURL = "#Office2011_all_automator_14.2.4.combo.pkg -- file://localhost/Volumes/Microsoft%20Office%202011%2014.2.4%20Update/Office%202011%2014.2.4%20Update.pkg";\n    PKInstallPackageIdentifier = "com.microsoft.office.all.automator.pkg.14.2.4.update";\n}

    install:didFailWithError:Error Domain=PKInstallErrorDomain Code=112 UserInfo=0x1183c6a70 "An error occurred while running scripts from the package “Office 2011 14.2.4 Update”."

    Install failed: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.

    IFDInstallController 183C4020 state = 7

    Displaying 'Install Failed' UI.

    'Install Failed' UI displayed message:'The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.'.

    I had an older vision of office on my mac so removed it and sill get the error messages.

    Removed office 2011 and reinstalled and still getting the error message.

    Downloaded the update and still getting the erro message.

    1. OSX 10.6.8
    2. Imac
    3. no
    4. yes
    5. Version 14.2.4 update 14.2.3

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  4. Anonymous
    2012-09-23T12:40:31+00:00

    Same issues as above Plus my Epson scanner does not work correctly. I can only access the scanner through the Printer app. I can scan using the printer app but not if I try to open the Scanner app, which crashes and fails to open.

    What a fecking mess!

    Why did I buy a Microsoft product?

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