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Hello All ,
I have seen the article for http://support.microsoft.com/kb/2792178 and followed all steps , but still i get that error after 3-4 uninstalls and installs the key gets activated once but again on restart the computer the same product activation dialog is opened and it gives the error.
I am very frustrated please let me know what to do ?
Thanks,
Mohit Bhargava
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I suspect, but cannot prove, that article is flawed. In all previous versions of Office, simply doing an uninstall will NOT prevent this error. The only thing I know of to prevent the error is a complete re-install of WINDOWS.
I suspect, but cannot prove, that article is flawed. In all previous versions of Office, simply doing an uninstall will NOT prevent this error. The only thing I know of to prevent the error is a complete re-install of WINDOWS.
That's correct I did re-install of office 3-4 times .. even after having the original key. I was getting the same error.
and FINALLY !!! I had to re-install my WINDOWS
I was having this same issue and finally managed to get around it by doing the following:
- Navigate to C:\Program Files\Common Files\microsoft shared
- If there is a folder called OFFICE15 or OfficeSoftwareProtectionPlatform delete that folder.
- Navigate to C:\Program Files (x86)\Common Files\Microsoft Shared
- Same as above, If there is a folder called OFFICE15or OfficeSoftwareProtectionPlatform delete that folder.
Now, try reinstalling.
How do you delete the folder...I do not see the option?
Thank you, Julia
Try This,
1
Open up RegEdit
Open up RegEdit by going to Start>Run and typing "regedit" and pressing Enter or OK. You can also enter the "regedit" command into a Command Prompt to open up the editor.
2
Locate the Office Registry Key
Microsoft stores all of the installation information for Office Products in HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office. Underneath this key you will see various version numbers, each corresponding to different versions of Office. They are as follows:
-9.0 is Office 2000
-10.0 is Office XP
-11.0 is Office 2003
-12.0 is Office 2007
-14.0 is Office 2010
3
Locate the Corresponding Registration Key
Underneath each of the version number keys you should see a "Registration" key. Depending on how many Office products you have installed (Visio, Project, etc. all will be stored underneath one of those version keys) on the machine there will be multiple hashed keys present underneath the Registration key. Each of these hashed keys should have a value underneath it called "ProductName". You can use this value to correctly determine which hashed key is related to the product you want to remove.
4
Delete the Hashed Key
Once you have located the correct hashed registry key, delete it. As mentioned above, though, make sure you have a good backup before doing this!
5
Now, try reinstalling.
Use ctrl+alt+delete, enter in task manager and look for Microsoft Office Software Protection on the list, end the task and erase the folder.