'product busy with another task' problem

Anonymous
2013-05-20T20:42:11+00:00

i keep getting this when trying to install Office 365: 'something went wrong. Office can't do that right now because your product is busy with another task. Please wait for this task to complete and try again.'  I have already completed the fix to uninstall other Office products and i have performed a clean boot, but still the same problem....  please help i'm getting desperate!

Microsoft 365 and Office | Install, redeem, activate | For home | Windows

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  1. Anonymous
    2013-06-01T20:19:19+00:00

    My problem is same.  Busy on another product, try later.  I went to suggested site, found the program, changed it, repaired as instruction, shut down, re-booted, and received same message.  Need help!

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  2. Anonymous
    2013-06-01T20:30:04+00:00

    Gave the same probmen. tried all those links. nothing seems to work.. Still unable to install..shows my product is busy with other task.

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  3. Anonymous
    2013-06-02T01:30:01+00:00

    ME TOO!!  Having the "busy" message, have tried all the links, rebooting. Still have same problem.  First post is from 21 May - have they had their issue resolved yet??  Have started the repair but it's now been running for 1/2 hour and nothing's happening.......  HELP!!!

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  4. Anonymous
    2013-06-02T01:48:46+00:00

    All,

    Let's try running Fix It to remove all traces...

    http://support.microsoft.com/kb/2739501

    Reboot...

    Make sure you have cleaned Cookies and Temporary Internet files and disable your Anti-Virus...

    Reboot making sure your Anti-Virus is really disabled...

    Attempt to install again...

    If these steps don't resolve your problem, please call support...

    http://support.microsoft.com/gp/microsoft-support-options#For_Home

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